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The Opportunity

We are currently looking for a Business Manager for our Penhaligon's and L'Artisan Parfumeur businesses in Harrods. As Account Manager, you will be responsible for the overall management of the account, merchandise and customer services. The Account Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals.

What you´ll get to do

Profit and Sales Generation:

• Meet sales goals and set business strategies
• Set individuals sales goals for Fragrance Consultants and demonstrate leadership
• Support the development of the Fragrance Consultants skills

Customer Service

• Empower all Fragrance Consultants to provide the highest level of customer service
• Build and manage the stores client database, utilising to increase sales and customer contact
• Manage all special events inclusive of collection previews, client events etc

Operations:

• Ensure correct staffing levels
• Look after areas of risk management
• Deliver relevant team training, i.e., POS systems
• Conduct stock inventories
• Understand and execute cash control procedures

Merchandising/Visual:

• Execute merchandising directives and strategies
• Partner with operations, logistics & product teams to ensure the right assortment for the store
• Ensure the selling floor is reflective of current visual direction

Human Resources

• Work with Talent Acquisition to ensure all vacancies are filled
• Work with the Education team to deliver all training programmes and incentives
• Evaluate the performance of the Fragrance Consultants
• Partner with HR to resolve human resources issues

We´d love to meet you if

• You have relevant experience in a similar role, in a luxury retail environment
• You have a can-do attitude and you're highly customer and serviced focused
• You have commercial acumen and awareness and are obsessed with fragrance
• You're resilient and actioned orientated
• You're an excellent communicator and strong relationship builder
• You're committed to driving sales growth and KPIs
• Building customer loyalty and sales through use of CRM and clienteling excites you
• You're passionate about fragrance!

A few things you'll love about us

Penhaligon's and L'Artisan Parfumeur are a part of Puig - a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare and wellness. We have an entrepreneurial, creative and welcoming work culture, offering learning and development opportunities, a competitive compensation and benefits package including employee discount and product allocation.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. We believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.