Job Description
Our client is the UK’s leading importer and distributor of avocados. A highly successful and growing business, they now have a vacancy for a Quality Control Manager. This is an excellent opportunity to join one of the food sector’s leading businesses.
Monday to Friday.
40 hrs. / week.
Flexibility to work 1 day at home per week.
Salary DOE: £40k - £50k.
Job Purpose
To manage all technical / quality aspects of the UK business in conjunction with Head of Technical, National Account Managers and Procurement Managers related to the purchasing of products supplied to its customers.
Key Responsibilities
· Responsible for all technical / quality product compliance.
· Effectively manage line reports ensuring KPI’s are being meet in full.
· Ensure weekly trackers for each product line / source are prepared and distributed to the customers.
· Build successful working relationships with the key customer technical contacts.
· Carry out regular customer visits, to go over supply quality issues and address any complaints received in a proactive manner.
· Help drive the category forward by successfully launching new products to point of sale.
· Follow through rejections with the depot and technical manager to a satisfactory close to ensure there are no rejection recurrences for the same issues.
· Maintain customer service & complaint/refund levels to agreed targets.
· Ensure quality systems and lines of communication are maintained at all times.
· Conduct audits of farms, packhouses, ports, third party storage facilities to ensure Greencell and the customers’ requirements are being met in full.
· Ensure all packaging is of the correct specification and adheres to all relevant legislation and customer requirements.
· Ensure pesticide usage and best horticultural practice is observed at all times by keeping abreast of pesticide legislation and customer requirements.
· Write and implement a “Quality Improvement Plan” ensuring it is realistic, achievable and all stakeholders internally and externally have been engaged with agreed timeframes for completion.
Competency Profile
Self-Management and Teamwork
· Clearly identifies what is required of others and avoids letting others down
· Invites others to contribute to planning and organising work that benefits all
· Prioritises objectives and schedules work to make best use of time and resources
· Takes personal responsibility for making things happen
· Reflects systematically on own performance and modifies behaviour accordingly
· Supports Technologists with development and training.
Communication
· Identifies the information needs of recipients
· Listens actively, ask questions, clarifies points and rephrases others statements to check mutual understanding
· Modifies communication in response to feedback from recipients
· Fluent in Spanish (desirable not essential)
Service Focus
· Is absolutely focused on “what is important to the customer” and is proactive in finding out and exceeding customer expectations
· Is extremely professional when dealing with internal and external customers demonstrated by high level presentation of information and ability to answer any queries with accurate detailed answers
· Open to UK and global travel dependant on business needs
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Profit sharing
- Work from home
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Spalding: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: GRTM