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Main Purpose of Job

Staffing the Lodge and undertaking reception and security duties as directed. Being the first point of contact for the College, providing excellent customer care and contributing to the maintenance of a safe and secure environment.

Responsible to: Deputy Lodge Manager, and Lodge Manager

Liaison with: Students, academics, staff, visitors, University Security Services and the Emergency Services

Main Tasks

Reception Duties

• To provide a high level of customer service when dealing with all people arriving at College, including Staff, Students, Fellows, Conference Delegates and Visitors. Dealing efficiently with their enquiries and providing advice, assistance and support.
• Operate the Lodge telephone, email system, transfer calls, answer queries, take and deliver messages.
• Full use of our software systems to enable residents, guests and meeting room users to be correctly accommodated.
• Issue daily bookable car parking spaces to staff and visitors and ensure that the College’s parking rules are adhered to.
• To liaise with other College departments who require support from the Lodge team in processing visitors and residents.
• Prepare keys and fob access for staff, students and conference guests.
• Ensure the tidiness and cleanliness of the Lodge and surrounding areas at all times.
• To be in uniform at all times during working hours and promote a positive perception of the College in line with the College’s values.
• Give a comprehensive exchange of information when changing shift.

Security and Safety

• Control access to the site consistently and in accordance with College procedures. Carry out patrols of the site.
• To be fully conversant with the College’s alarm systems, fire, security and CCTV and respond to any incident arising.
• Be able to react to emergency situations e.g. fire alarm activations or student crises. Liaise with the emergency services when necessary.
• Hold a First Aid at Work certificate and provide First Aid as required.
• Report faults in accordance with College procedures.

General Duties

• Be available to assist staff and guests as and when required e.g. assisting with moving items, ensuring that guest rooms or meeting rooms are correctly set up. During weekdays referring to the relevant department, but if they are unavailable providing the service.
• Keep skills on all necessary computer systems up to date.
• Review shift, Lodge and College information regularly to provide up to date knowledge and understanding of what is going on and how College systems operate.
• Sell stamps and keep accurate records of battels to students and staff.
• Book punts, sporting equipment/facilities and take payment/battels accordingly.
• Assist with the bike cull at the beginning of Michaelmas term.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the College's organisation and the overall objectives of Lady Margaret Hall.

Person Specification

Personal attributes

• Reliability, honesty and trustworthiness
• Excellent work ethic
• Ability to develop excellent work relations in a small team
• Ability to apply common sense in a variety of situations
• Common sense approach to problem solving. Sensitivity and discretion with difficult situations.
• Adaptability and flexibility, willingness to fully participate in the team workload
• Ability to work unsupervised

Qualifications, skills and experience

• Good standard of general education
• Basic computer literacy is required and training will be given in College systems.
• Excellent interpersonal skills and communication skills.
• Excellent organisational skills.
• Customer service awareness
• Ability to manage a variable workload
• Ability to manage several tasks simultaneously
• The self-confidence and ability to relate to and liaise appropriately with a wide range of people.
• Qualified First Aider (training will be provided if required)

Terms and Conditions

The salary is £23,400 for 39 hours per week. The working pattern will usually be Monday-Friday but some weekend working is part of the shift pattern. The hours of work will be either 07:30 - 15:30, 10:00 -18:30 or 12:00 - 20:30.

Benefits of working for the College include 36 days holiday (including bank holidays), the option to join a University pension scheme and one free meal whilst on duty and the kitchens are open, when the Kitchens are closed a meal allowance will be paid.

Additional benefits include travel to work incentives, access to University nurseries, a range of leisure and wellness incentives including an employee assistance programme, annual flu jab, use of University sports club and College river sports club, tennis courts and gym and access to various University and student discounts.

To apply for this position, please complete an application form and equal opportunities form and send this by email to [email protected], or post to the HR Office, LMH, Norham Gardens, Oxford, OX2 6QA.

Application Form Word Document

The post is to be filled as soon as possible. We will be accepting applications until the position has been filled.

A principal aim of this College’s Equal Opportunities Policy is to ensure that in the recruitment, selection, training, appraisal, development and promotion of employees, the only consideration must be that the individual best meets, or is likely to meet, the requirements of the programme or course or post.

Equal Opportunities Form PDF | Equal Opportunities Form Word Document

Lady Margaret Hall is committed to provide a learning, working and social environment in which the rights and dignity of all its members are respected, and which is free from prejudice, intimidation and all forms of harassment, including bullying. We seek to ensure that no-one suffers, either directly or indirectly, as a result of discrimination.

Lady Margaret Hall has a range of family friendly policies.

March 2023