Job Description
Senior management position for an Accommodation and Housekeeping Manager to work across our 250-acre family-owned leisure resort in Brean Sands, Somerset.
You will be accountable for the cleanliness and presentation of our guest accommodation of approximately 170 units consisting of caravans, lodges, glamping pods as well as our 3 touring fields accommodating up to 600 camping pitches.
You will also oversee the cleanliness of our facilities to the highest of standards, and will be supported by a cleaning manager.
Whilst this is a senior management position this is a hands-on role and plays a very important role in ensuring our guests have a great stay with us.
The role
· Management of the Housekeeping team, ensuring the smooth running of all housekeeping operations
· Ensure that guests receive an efficient, friendly, consistent, and personalised service from yourself and all members of the team.
· Monitoring accommodation quality to ensure that customer experience exceeds expectations, and all operating standards are met
· Manage all aspects of the laundry ensuring all standards including quality control, storage and issuing are maintained, and damaged/faulty linen is recorded
· Manage and maintain the stock inventory for guest and team accommodation.
· Liaise with the maintenance to ensure that all maintenance work is completed to a satisfactory standard, and in a timely fashion.
· Administration of team matters such as recruitment rotas, absence management, appraisals, and performance management
· Proactively supporting in the training and development of all accommodation team members
· Management of all statutory and company regulations relating to health & safety, hygiene, fire and emergency procedures
· Ensure clear lines of communication both within the team and external caravan cleaning contractor.
The successful person will:
· Have experience in an accommodation management role and be capable of working in a challenging environment to very high standards.
· Ideally have similar experience in a holiday park or hotel.
· Have experience in supervising and rostering a team of up to 30.
· Have experience in stock control and ordering, ensuring COSHH and health & safety standards are met.
· Have experience of people management, including performance management, recruitment and selection, resource management and planning, and induction and training Have experience in best price purchasing for caravan / lodge inventory with consideration to quality.
· Have an understanding of health and safety regulations and best practice.
· Hold a Full driving licence.
Hours/ benefits:
5-day week, including weekends (at least one day per weekend) Competitive salary paid monthly
About our Company
- FREE gym membership
- FREE swimming pass for you and up to 4 people
- FREE entry into Brean Play if you have children/grandchildren
- FREE online perks which include retail, travel and dining discount cards
- FREE car parking
- Full induction and training
- Uniform
- Over 1/2 price discounted golf membership.
- Competitive hourly rate, paid monthly. (Cash advance offered to get you through to your first pay)
- Monthly team member award
- Annual team Brean Awards
- Team member food & beverage discount scheme. (20%) off
- 24 hour Employee Assistance Helpline for any personal, health, family & finance assistance and access to our online portal.
- 20% discount off birthday party packages at Brean Splash/ Brean Play or Wedding package at Brean Country Club.
- Formal training & career development
- Refer a friend scheme
- Long service awards recognising milestones in five year steps
- After 6 months we offer a FREE holiday for friends and family on our Resort.
About our Company
We are an award winning family owned and operated business that has been trading for over 70 years that has seen rapid growth in the last 10 years. We are located in Brean Sands, near Burnham On Sea. Our facilities include waterpark, soft play, country club, arcades, entertainment venues, supermarket, launderette and takeaways.
Job Types: Full-time, Permanent
Salary: From £30,000.00
Job Types: Part-time, Temporary contract
Salary: From £30,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Somerset, TA8 2QY: reliably commute or plan to relocate before starting work (required)
Work Location: One location