Job Description
We have numerous roles in our clients new building which will cover a variety of shift patterns from AM,PM to late shifts up to 7 days a week ,to ensure the standards of cleaning in this new state of the art building at a premium level.
Job Purpose & Context:
The purpose of this role is to help ISS become the world’s greatest service organisation by providing excellent service performance through high standards of cleaning.
Key Responsibilities:
Business Management:
Ø Take responsibility for your work and actionsto show you care
Ø Demonstrate honesty to show respect to your colleagues, the client and your work
Ø Ensure you show entrepreneurship by taking corrective action where necessary
Ø Deliver a quality service through your day to day actions
Ø Set high standards for yourself and strive to achieve them
Ø Pay attention to detail.
Ø Have full knowledge of work areas and follow schedules as required.
Ø Daily, weekly and periodic tasks are carried out as requested
Ø Demonstrate full working knowledge of all relevant equipment and materials.
Ø Co-operate with requests from client and managers, giving assistance where necessary
Ø Manage own time effectively by prioritising tasks and understanding the urgency of certain requests
Ø Highlight any facilities-related issues to line management and/or service desk, ensuring the customer’s work environment and experience is always at the forefront of our daily activity
Ø Ensure that service levels are being met or exceeded.
HSEQ:
Ø Encourage a safer culture for everyone in the organisation in everything you do, every time you do it
Ø Share stories of good safety behaviour with your Line Manager
Ø Use all equipment correctly and safely at all times in accordance with training received
Ø Fully understand Risk Assessments, Method Statements and COSHH
Ø Work safely at all times giving due consideration for the safety of others
Ø Report any accidents, near hits and cases of ill health to the Line Manager
Ø Assist the company during investigations of accidents and safety related incidents
Ø Notify line management of safety training needs
Ø Assist the business in improving safety systems and performance through co-operation and communication
Ø Observe clients and ISS safety rules at all times and promote good safety habits
Client Rapport:
Ø Pro-actively look for ways to delight the client
Ø Be aware of how you can impact the customers work journey by understanding the key touchpoints in a building
Ø Read the customers signals; know the customer and understand when to engage
Ø Communicate with the customer; project a positive image, listen and check their satisfaction
Ø Support the customer; anticipate their needs and make it easy for them
Ø Make a difference; do the unexpected and make it personal
Ø Make it right; take ownership and find a solution
Ø Develop a good working relationship with the client
Ø Ensure a high level of satisfaction from visitors, clients, employees, partners and directors
People Management and Development:
Ø Project a positive image and be a role model for others
Ø Provide support to train new staff members
Ø Provide support to other team members on work related issues
Ø To attend training as required
This list is not exhaustive and is subject to change and / or addition and a flexible approach is therefore required.
PERSON SPECIFICATION:
Qualifications:
Ø Good standard of general education
Ø A good level of spoken English and an ability to read English at a basic level
Experience:
Ø Previous cleaning and or housekeeping experience essential
Skills:
Ø Ability to go the extra mile
Ø Calm, professional and focused approach
Ø Ability to work under pressure
Ø Effective personal time management essential and good organizational skills
Ø Desire to be your best self
Ø Ability to work as part of an effective team
Ø Ability to communicate and work effectively with customers, employees and teams
Attributes:
Ø A high-level focus on the achievement of total customer satisfaction
Ø A high level of flexibility and a positive attitude to innovation and change
Ø Commitment to the ongoing success of the business
Ø Solution focused
Job Type: Permanent
Salary: £10.90 per hour
Benefits:
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Experience:
- Cleaning: 1 year (required)
Shift availability:
- Day shift (preferred)
- Night shift (preferred)
Work Location: In person
Application deadline: 21/04/2023
Reference ID: Cleaners required with outstanding pride in their work
Expected start date: 24/04/2023
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