Job Description
Partnerships Central Support Executive - Full-Time
Fixed Term Contract - 6 months; Loudwater Area
A telephone /web based role to ensure that first class Customer Service and Supply is delivered at all times to Partnerships Partners by processing inbound orders and facilitation of equipment installations to invoice.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
A telephone /web based role to ensure that first class Customer Service and Supply is delivered at all times to Partnerships Partners by processing inbound orders and facilitation of equipment installations to invoice. Provide support to the Costa Partnerships team and be first line operational contact with internal, external Partners, suppliers and distribution partners.
- Responsible for accurate processing of inbound orders to meet Costa SLA’s and Partner expectations
- Provide Partners with a first point of contact for any query relating to the delivery of PTS in their business
- Responsible for co-ordination and facilitation of Proud to Serve equipment orders, by working with Sales, Suppliers and Partners to ensure that installations and training is successfully complete and invoiced on time
- Accountable for supporting the setup of new Partners and provide administration to support Costa ways of working
- Work within the team environment to deliver Team KPI’s.
A bit about you…
We want all our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
- Customer focussed with the ability to build and maintain relationships
- Accustomed to dealing with challenges to products, services and suppliers
- PC literate to intermediate standard and strong administrative skills
- Telephone experience
- Customer / product service related industry
What we can offer...
We are on a growth journey like no other; more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
- BUPA Healthcare
- Costa Pension Scheme
- Bonus Scheme
- 25% staff discount, including endless free coffee onsite at support office
- 33 days Holidays (inclusive Bank Holidays)
Location: Working from home, Loudwater area
Costa Coffee is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.