Job Description
Neonatal Intensive Care / Neonatal Service – Ward Clerk
Full/Part time – Predominantly Mon to Thurs but occasionally will be required to cover Fridays and weekends.
We are looking for enthusiastic and motivated Band 2 Ward Clerks to join our NICU family at Bradford Teaching Hospitals
At BRI NICU we care for the sickest, smallest and earliest babies from birth through to discharge and pride ourselves on our exceptionally high standards of care.
Accredited as the first NICU in the country to achieve UNICEF Baby Friendly Neonatal Standards we are very proud of the parents as partners in care ethos that underpins every aspect of the care we deliver to babies and their families within the service.
Ward Clerks are a vital part of our NICU team as they are family facing and front of house. Successful candidates will work as part of an established team carrying out administrative duties, welcoming families and also ensuring that high levels of infection, prevention and control standards are adhered to.
The Neonatal Service at Bradford Teaching Hospitals NHS Foundation Trust is a friendly, innovative and forward thinking multi-disciplinary team that provides high quality care for babies from across the Yorkshire and Humber and beyond. We are proud of our close relationships with other neonatal units in the Yorkshire and Humber Operational Delivery Network and with Embrace.
This is a key post in the provision of clerical and administrative support to the Neonatal Intensive Care based at BRI. The clerk is an important and integral part of the team and applicants must be willing and able to act on their own initiative and organise their workload effectively and efficiently.
Successful candidates will be friendly, welcoming to families, talkative and able to politely challenge when people entering the unit fail to wash their hands.
Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Bradford Teaching Hospitals NHS Foundation Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership’s ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.
- Assist in the completion of ward statistics for the Patient Service’s Manager and for Patient Administration.
- Make or request follow up appointments for patients before discharge and arrange transport as and when necessary.
- Answer the telephone, take messages and ensure they are passed in a timely manner to the correct person.
- Act as the ward receptionist, welcoming patients and relatives, offering help and advice and ensuring that each patient is supplied with relevant written information.
- Improving patient / family experience.
- Ensure that the stationary supplies for the ward are kept stocked and that all areas under the clerk’s direct influence are kept clean and tidy.
- Assist when necessary with the ordering, maintenance and putting away of supplies.
- Clerically support the nursing staff.
- Distribute and collect Friends and Family cards (patient feedback)
- Record compliments on the Datix system.
- Contribute to the prevention of accidents and untoward incidents within the care environment.
- Participate in training or attend study days as and when required.
- Act as fire warden when requested to do so.
- Any other duties, which may be allocated to the post.
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