Job Description
We always say that our clerical officers are the back bone of our departments and this role is no different! Our booking services Clerical officers are the first friendly faces our patients will see on reception when attending the imaging department and your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff. Don’t worry, no two days are going to be the same!
We aim to ensure that our patients have a positive experience when coming into the department; this will include meeting and greeting them as they come into the department, supporting with the booking of their appointments, answering any queries and concerns that they may have and ensuring that an appointment letter has been sent to them. Whilst experience working in an admin environment would be beneficial, it is not essential as full training will be provided. If you’re a welcoming person with an approachable manner this will be key to providing a professional and courteous service to all visitors and staff and will help you succeed in this role!
So what does a day in the life of a clerical assistant look like? You will be performing an ambassadorial role, representing the department and the Trust as a ‘front of house’ reception service. You will be meeting and greeting different patients and colleagues alike! You’ll have a variety of different admin tasks to complete, such as organising incoming and outgoing post, typing letters and other correspondence, filing reports and results and entering data onto our Trust systems. You’ll also have the opportunity to put your excellent communication skills to the test, as you will be answering incoming telephone calls to the department and liaising with other departments across the Trust as necessary.
Our departmental aim is: To provide a first class service for patients and staff alike. To support each other and the day to day running of the diagnostic imaging department through being helpful and accommodating towards all.
With this in mind, it really paints a picture of how our department is like our family, where we support each other day to day. We’re looking for you to join our family on a Thursday and a Friday, 7:30am to 7:30pm. We can’t wait to meet you!
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Duties will include, but not be limited to:
- Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors.
- Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic.
- Constructively manage barriers to effective communication.
- Maintain confidentiality at all times as required by legislation and Trust Policies.
- Respond to external and internal queries from staff, patients and others and refer on to the appropriate person.
- Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic.
- Perform an ambassadorial role, representing the Trust at a “front of house” reception service acting in a professional, courteous and customer-focused manner at all times.
- Organise incoming and outgoing post, referring enquires to appropriate person as necessary.
- Type letters or other correspondence.
- File reports and results.
- Ensure any changes to patient demographic details are updated immediately on QCPR.
- Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
- Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
- Escalate any major issues to the Supervisor/Manager as appropriate.