Within…
1 month: You will start to understand the culture and values of Student Roost. You will be getting to know the sales cycle of your building and having a go at carrying our viewings. You will be getting to grips with the site inbox, knowing which enquiries you can confidentially respond to and which need escalation.
3 months: You will have met and built strong high-quality relationships with our people, residents, clients, and colleagues. Your knowledge of the site and processes is well underway. You are familiar with the debt process and comfortable with sales enquires, carrying out viewings with pride in your property. You are logging maintenance requests via the reporting app and can provide updates to residents on any maintenance works in their accommodation.
6 months : Residents, colleagues and third parties now know you and are not hesitant to approach you with any enquiries, you have a solid understanding of the site and are proactive in your daily tasks, and are a champion for your property, delivering fantastic service to your residents and being a reliable go-to person for the rest of your team.