Job Description
A Victoria’s Secret Leader owns the customer experience, culture, and sales performance of their store. They have responsibility to coach and develop Sales Associates to serve the customer as their top priority and own delivering the individual brand story though bra journey dominance, operational excellence, and product life cycles of assigned business unit.
Key Responsibilities:
To perform this job effectively Leaders must be able to perform all the responsibilities satisfactorily.
Talent:
Personally execute Talent Life Cycle for direct reports
Talent Life Cycle actions include selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement. ·
Interview and Select for all open sales associate roles on assigned team. ·
Facilitates select sales associate onboarding and training modules. ·
Conducts 60/90 day touchbases for all newly hired sales associates on assigned team.·
Schedules and leads performance management for direct reports (Annual, Mid-year, Monthly Touch points) ·
Schedules and leads associate observations and monthly performance reviews for assigned team. ·
Identifies personal successor and co-creates individual development plans. ·
Tracks attendance of assigned team ·
Leads and demonstrates the company values
Brand:
Executes business unit initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing) ·
Sets direction for "Best at Bras" culture of business unit.
Personally demonstrates and provides coaching to assigned team through bra journey execution, fitting room observations and building customer loyalty. ·
Owns the overall appearance and presentation of merchandising strategies of the business unit by executing brand guide planning, mapping, and execution
Develops short term sell thru strategies with use of visual merchandising filters.
Maintains the updates floor plan and fixture block leveraging the Digital brand guide and fixture database
Gains business insight and takes action by reviewing business unit results daily, weekly, monthly and linking behaviors to actions
Takes initiative to understand the business unit and offer solutions on how the store can drive sales growth
Leads the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensures the team is delivering the best buying environment for the customer
Spends 6-8 non-csl segments a week in business unit coaching sales associates, demonstrating selling behaviors, and providing feedback to CSL on customer experience.
Has knowledge of all responsibilities of the Sales Associate and Sales Specialist role and is able to supervise and engage with the customer concurrently in order to deliver a best-in-class customer experience.
Reinforcing store strategies to reduce shrink and build personal capabilities in, asset protection
Qualifications - External
Previous experience leading leaders and teams preferred
Proven ability to lead a pay-for-performance selling team preferred
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
Demonstrates ability to manage complex and competing priorities through time management and organisational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
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