Purpose of the role:
To work alongside the Central Ops team and with various stakeholders to deliver clear, concise and timely communications to stores. Working with our Store Teams, People Leads, and Regional Coaches along with the wider Central Operations Team, and with our Teams across all SSC departments, especially Technology, Commercial, and Logistics.
Also required to build trusted relationships with external suppliers such as Servest & Netwrx. Support with document creation/rollout and work cross-functionally with store teams and SSC/support departments to improve store processes.
What you will do:
- Intouch Store surveys, Task reminders, Store ops updates, Product recalls, Community uploads, Weekly Enactor comms, M2M reporting, most shorted reports, ME uploads, and managing store surveys in relation to this, keeping all store grades up to date. General maintenance and continuous redevelopment and improvements to the site, which is currently undergoing a redesign.
- Service Now Daily overview and reporting to ensure all tickets are dealt with in a timely manner and look for any trends in reporting, keeping all users up to date, and sending out weekly reporting to the teams to assist with compliance.
- SharePoint Keeping Store Coach list updated with the correct contact details and maintaining all file dates etc.
- Store Bulletin/Campaign Guides Work alongside the Commercial Teams to create guides for stores to use when implementing Campaigns, ME`s, etc, to assist with store setups and validation.
- Store - Teams Link between
Tech to support stores to ensure any issues are being dealt with in a timely manner.
M2M ensure all reports are uploaded and any issues are cascaded promptly.
Community weekly content plan uploads on Intouch and workload planning.
Pausa facilitate the Team Leader broadcasts and collate the Q&A working closely with the team to ensure all documents and store grades are kept up to date.
Transport attend weekly store service calls, sends out daily split PO reports to the stores, and collates feedback. Holding monthly perfect delivery calls with stores.
- Wi-Fi Rollout Work with the team at Netwrx to arrange guard cover & liaise with stores on scheduled visits.
- External Suppliers Work with Altaian Servest to ensure we are receiving the best service for stores, dealing with any ad-hoc cleaning requests, and keeping any additional cost incurred in line with monthly budgets to ensure no overspending is accrued, with a full review of all invoices on Net docs. Reviewing Client Share monthly to see a full overview of store service and audit scores, meeting with Regional Coaches for a review of the region. Issuing a store survey every 2 months to get a satisfaction score and a view of any issues that need dealing with to ensure our internal score is in line with Servest audit scores.
You will achieve this through:
Creating and maintaining strong relationships across functions. Using your network of internal and external connections
You will also have the below ‘Must Have’ skills:
- A proven ability to work with multiple levels of leadership and stakeholders.
- Able to take ownership and responsibility, and proactively seek out solutions and opportunities to improve.
- Excellent organisation & planning skills
- Effective decision making
- Confident and able to think logically.
- Strong attention to detail
- Able to work on their own, whilst also being a strong team member
- Good PC Skills including Word, Excel, PowerPoint, and Teams Broadcasting.