Profile
You’ll already have agency and / or client experience with ecommerce, but are now
looking to take your career to the next level. In return we can offer you an environment in
which you can develop your skills and the opportunity to
work with a variety of exciting clients on innovative projects.
The Role
You’ll act as the main liaison between clients and our internal team of developers,
managing multiple Magento Support Accounts and ensuring support requests are
progressed in a timely manner.
Being able to interpret the clients requirements and feedback clearly to internal
stakeholders is essential.
You’ll monitor a dedicated ticketing board for each of your clients, providing feedback and
estimates for new requests and will reconcile time at the end of each month, ensuring that
invoices are sent to the client in line with the monthly hours used.
You’ll also be responsible for some aspects of training on your tickets and will provide
assistance and support for certain CMS admin functions.
In addition, you’ll be highly organised as you’ll be managing resource requirements for
your accounts in an ever changing schedule, supplying updates on a regular basis.
An understanding of current web ecommerce technology is a must-have.