Hotel Assistant Manager GSA

Id Job: 316e304

🏠 On-site

💼 Bendene Townhouse

📍 Exeter, England

⏱ 2 days ago

💰 12.46 GBP HOURLY

Job Description

Position:

Hotel Assistant Manager (GSA)

The Hotel Assistant Manager (GSA) reports to the Town House Manager
The Hotel Assistant Manager (GSA) is a resourceful and efficient multiskilled team member, accountable for the successful performance of the general and specific Town House duties as outlined below
Create and sustain a work environment that embraces the company vision, mission and values and ensures fair, equitable treatment of all staff
Focus on the HI WEST brand essence – providing a relaxed, simple but efficient service culture, in a zero harm environment through the guest centric touch points
Create and sustain a work environment that embraces the company vision, mission and values and ensures fair, equitable treatment of all staff
Knowledgeable in the provisions and obligations within the various policy documents and Standard

Operating Procedures (SOPs) and related guidance documents

Practiced in general, housekeeping and front office operations and procedures in accordance with the various SOPs
Creates a clean and hygienic environment for all guests and staff
Working with colleagues at all levels to deliver a consistent level of quality service and maintain the defined standards
The GSA participates in all operational meetings as part of the Town House Manager’s team in all matters pertaining to the operations of the Town House

Qualifications for the job:

Experience is ideally required for this role
Excellent listening skills
Follow/enforce company policies and procedures
Assume responsibility and accountability
Excellent safety and sanitation skills
Understand security requirements
Create courteous, friendly, professional work environment
Must be able to read and understand English
Ability to work between Pineapple Town House locations

Your entitlements:

You will belong to Job Level 2

Your compensation and benefits are embodied in your employment contract

Duties & responsibilities:

The duties and responsibilities will be as for the GSA position outlined below.

In addition the Hotel Assistant Manager (GSA) will conduct a leadership role within the property and deputising for the Town House Manager during periods of vacation cover, sickness, or other operational reasons.

As a Hotel Assistant Manager (GSA) your responsibilities will be as follows:

Knowledge of all Front Desk Policies & Procedures o Offering a warm and welcoming greeting to all arriving and departing guests
Knowledgeable of the correct check in and check out procedures
Versed in answering guest requests
Confidential intellectual property content not to be disclosed to any third party without the written consent of

Pineapple Townhouses.

Know room locations, types of rooms available, and room rates
Knowledgeable of all Housekeeping Policies and Procedures
Implementing the housekeeping and cleanliness standards
To have an eye for detail ensuring the Town House is maintained clean at all times o Clean rooms, corridors, stairwells and public areas strictly following the established SOPs
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests o Perform rotation cleaning duties (e.g. spring cleaning, super cleaning etc.) as required
Responsible for the cleanliness and maintenance of your work area
Knowledge of the Town House and guest room facilities and services
Telephone to have training in operating the telephone system
Ensure proper telephone manners are maintained at all times
Ensure that telephone is answered within 3 rings
Required to communicate in above average English additional linguistic skills an advantage
Be fully aware of Fire and Emergency Procedures and ensure important telephone numbers such as police, fire brigade and hospitals are available for quick reference
Responsible for Town House property in the work area
Attend to guest calls, guest requests /guest complaints in the area assigned
Carry out lost and found procedures
Report maintenance issues to the Town House Manager and follow through
Read and initial the hand over logbook and bulletin board daily
As necessary write clearly in the daily logbook for the benefit of the next shift
Handle and resolve guest complaints proactively and in a timely manner
Ensure staircases and fire doors are not obstructed by any equipment
Be aware of daily activities taking place in the Town House
Attend department meetings
Report any unusual occurrences to the Town House Manager
Know all safety and emergency procedures
Project a positive image placing high emphasis on guest service and satisfaction
Perform any other task as required by the Town House Manager
Key Result Areas and Common Standards of Performance for all managers in the following areas:
Financial
Asset Control
Legal Compliance
Sub-Contractors
Staff Records Development & Training
Team Briefing
Innovation & Creativity
Health & Safety
Quality Control
Environment
Care of the Property
Management Team Contributions/meetings
Record keeping
Walk the Job
Assigned Projects