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Admin Assistant

Job Description

We are seeking a bright and friendly individual to join our team of administrators supporting ourAdmin WestMental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
• Carry out administrative tasks such as photocopying, scanning, uploading documents
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)
• Manage and deal with calls from service users, families, carers, and other professionals
• Support the team in carrying out admin work requests via the centralised admin inbox
• Reception duties

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