About WARP
PROPER and Eat Real were born out of a belief that healthy snacks should taste great. In 2021, we joined forces as WARP to fire up the healthy snacking revolution. To set the bar for how better, more sustainable, snacking is done. In coming together, we supercharge our vision to take better for you snacking global. So there has never been a more exciting time to join the team.
The Person:
This role offers a fantastic opportunity to join a growing, dynamic business at an exciting time. With our ambitious plans you’ll be called on to help support our people with a wide range of projects, from new installations to day-to-day technical support.
Working with our factory and office teams, you’ll have the chance to gain new skills and put them to good use helping drive our business and technology forward. With a range of ongoing projects across the business, including ERP transition, you’ll be a key part of the team delivering real improvements in our systems and technology.
WARP wants the best people to grow with us, so you’ll be given the space to grow, learn and develop, with a personal development and training plan to enhance your knowledge and experience. If you’re keen, enthusiastic and approachable and have some experience of technical support and a desire to succeed, we’d love to hear from you!
The Role Responsibilities:
- Supporting the Head of IT and our partners in the delivery of planned IT projects
- Looking after onsite IT requirements which are outside the scope of support provided by our partners. These may include:
- Installatins, moves and changes to onsite equipment
- Supprting factory and warehouse IT such as handheld devices, printers, and production line, packing, warehousing and dispatch equipment
- Patching and netwrk setup
- Prviding skilled ‘remote hands’ for third-party providers
- Acting as a point of contact for 3rd party partners and our users to log support tickets, monitor ticket resolution and assist in scheduling support activities/onsite visits for support
- Installation and configuration of WARP-specific software applications and tools; scheduling patching and upgrade processes
- Ensuring the security and integrity of data, systems and equipment is maintained
- Ensuring the IT asset register is populated, accurate and up-to-date
- Managing stock of IT assets, preparing and issuing equipment for new-starters
- Supporting new-starters with account setup and registration
- Support the leavers’ process and recycling or reprofiling returned devices for disposal or re-issue
- Maintaining comms rooms in clean and tidy condition
- Providing ad-hoc desk-side training to users
Knowledge Requirements:
- Experience in the installation and support of PC hardware and software technologies
- Experience of MS Office/O365, Windows 10 and other commercial grade applications
- Understanding of troubleshooting and supporting mobile devices (Apple/Android)
- Understanding of structured cabling, network devices, patching, and TCP/IP
- Experience of patching/upgrade processes (testing and rollout)
- Understanding of network/cyber security principles
- Experience of Apple hardware and software is desirable
- Experience maintaining printers, handheld devices, and industrial IT equipment is desirable
Our Approach:
PROPER and Eat Real is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.