Job Description
We are looking to recruit a Medical Receptionist to join our busy & friendly team providing high quality reception and administrative duties.
The post is for for 25 - 37.5 hours per week and includes Friday evenings 6pm - 8pm on a rota basis.
The suitable candidate will have exceptional customer service skills, an understanding of IT systems, be able to work efficiently and able to demonstrate flexibility.
Reception Duties
- Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
- Ensure patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary/emergency cover, ensuring procedures are completed correctly
- Ensure practice / patient notes are actioned in an efficient and timely manner
- Open, date stamp & distribute all incoming mail to relevant person / department
- Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date
- Respond to all queries and requests for assistance from patients and other visitors
- Enter requests for home visits on the visit list stating reason and including all relevant information
- Action requests from healthcare professionals for urgent ambulance transportation and enter details on the computer
- Ensure reception and waiting areas are kept neat and tidy and noticeboards are kept up to date
- Participate in the education and training of students of all disciplines and the induction of all members of the practice staff where appropriate
- Receive samples from patients making sure details are recorded onto patients medical records
- Ensure all visitors to the practice read and sign confidentiality statement and are issued with a visitors badge
- Ensure clinical rooms are prepared for each surgery making sure there are a full range of forms and stationary items
- Encourage and assist patients in using the self check in system
- Support patients to use online services
- It will be necessary to attend various Practice meetings as requested. The only reason for not attending will be annual, study or sick leave
Repeat Prescribing System
- Receive patients requests for prescriptions whether in writing, e-mail or in person
- Action requests for repeat prescriptions while maintaining the Practices policy
- Deal with requests from patients to collect prescriptions and medication
- Ensure out of date repeats are brought to the attention of the registered doctor and appropriate subsequent action taken
- Report any problems/concerns to the doctor and ensure that follow up action is taken to resolve such matters
Appointment system
- Ensure total familiarity with all appointment systems including regular and incidental variations
- Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record
- Monitor effectiveness of the system and report any problems or variations to the Reception Supervisor
- Book appointments taking into account agreed length of consultation time required
Medical records
- Retrieve and re-file records as required ensuring that strict alphabetical order is adhered to
- Ensure correspondence, reports, results etc are scanned into the correct record
- Ensure records are kept neat and tidy and in good repair with all the necessary information recorded correctly on the outer cover
- Ensure the tracking system for new patients’ medical records is accurately maintained in relation to reception
Telephone system
- Receive and make calls as required answering any queries that arise
- Divert calls and take messages as appropriate ensuring accuracy
- Ensure the system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day with the correct announcement
Start and end of day procedures
- Open up premises at the start of the day and make all the necessary preparations to receive patients
- Secure premises at end of the day: ensure building is totally secured, internal lights turned off, computer system secure and alarm activated if you are the last to leave. If you are not the last to leave ensure the reception and main waiting room is tidy with the computers switched off and blinds are closed
- Make sure all confidential information is stored securely at the end of each day
- Ensure your workstation is tidied and fully stocked of all necessary items in preparation for the next working day
Work Remotely
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company events
- Company pension
- On-site gym
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 3 years (required)
Work Location: In person
Application deadline: 28/01/2022