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Who are Experian?
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working
We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.
We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Support and lead the delivery of analytical solutions, primarily modelling and optimisation-based deliveries, using best practice analytical techniques, to deliver a range of benefits to both Experian’s clients and the end consumer.

Key Responsibilities:

MANAGING CLIENT/CUSTOMER RELATIONSHIPS

• Act as the main day to day client/customer solution contact ensuring regular and consistent information is given to the client/customer.
• Support other departments/divisions within Experian in managing the client, ensuring that client commitments are understood and met as part of the project.
• Proactively identify potential risks in achieving client/project timescales, taking all possible action to minimise risk.
• Take responsibility for prompt resolution of both internal and external queries and questions.
• Demonstrate leadership in the development of the client solutions.
• Develops strong working relationships with managers and executives within client organisations to achieve project objectives.
• Add value to client’s business by recommending beneficial solutions.
• Balance short term sales needs with longer term relationship requirements.
• Build sufficient knowledge of clients’ values and business model to ensure our solutions fully meet their needs.
• Take responsibility for the quality of the project deliverables, for the project work meeting client/customer objectives and being delivered to schedule and within budget.

CONSULTING CAPABILITY

• Design analytics solutions to client’s problems in any area of customer and credit risk management and analytics, using Experian analytics solutions to match best practice.
• Engage in a consultative way with the client, to identify problems and define, design and deliver analytics solutions, with a particular expertise in credit risk modelling and/or optimisation techniques.
• Present proposals to clients for analytics solutions, including recommendations.
• Provide consultancy on the potential ‘bigger picture’ strategies.
• Regularly present to clients to ensure they understand the functionality and benefits of Experian’s products in solving business problems.
• Promote new and creative ideas which satisfy clients’ requirements, but maintain the discipline needed to ensure that solutions can be implemented on time and to budget.
• Present business cases for new product development.

PRE-SALES AND SALES SUPPORT

Support the Head of Custom Analytics and Senior Consultants by contributing to scoping, pricing and contract materials before sharing with Head of Custom Analytics for approval.

• Co-ordinate with Experian’s Analytics Pre-Sales team to contribute to sales opportunities and support the conversion of sales prospects.
• Contribute to winning new business from new and existing customers – nurture and enhance existing client relationships; identify and progress opportunities to enhance existing solutions and cross sell other products and services.
• Develop and maintain strong relationships with key client contacts.
• Input to contractual negotiations to ensure successful delivery of analytics solutions, products and services to the client.

• Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences.
• Functional experience gained from within Experian, the credit industry or similar, ideally with at least one year’s experience in a Consultant role.
• Detailed understanding of at least one market sector.
• Has broad knowledge of Analytics principles, concepts and practices in the field of credit risk scoring and/or optimisation techniques
• Able to shape and define solutions matched to requirements.
• Ability to build and maintain solid long-term relationships.
• Excellent presentation and analytical skills.
• Commercially astute with excellent financial acumen.
• Understands key profit drivers of Experian’s business.

Why choose us?
Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian

Experian Careers - Creating a better tomorrow together

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