Job Description
Graduate Customer Success Executive
Head Office in Coventry with Hybrid options available
Salary £competitive plus bonus incentives.
Our customer is looking for an energetic Graduate Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline within the Digital sector.
Role Responsibilities
- Client prospecting and booking new business meetings.
- Initiating new business pipeline crucial for business growth.
- Log and update activity through CRM system to support you and the team in tracking and achieving targets.
- Utilise social media as a social selling tool and to help you establish your brand within the industry.
- Lead nurturing – managing and progressing Marketing Qualified Leads.
- Provide regular customer feedback to Sales and Technical Directors.
- Execution and support for marketing campaigns.
- Attend events and exhibitions as necessary to raise company profile.
- Provide sales support on marketing campaigns when required including events, offers and incentives.
- Build prospect reports and build your own knowledge of your target market.
- Establish long-term customer and internal relationships based on trust.
Experience & Qualifications (Desired, not necessarily required)
- Educated to degree level.
- First-rate communication and written English skills – only highly articulate and effective communicators will be successful in this role.
- Sales, call centre or customer service experience.
- Customer facing experience – able to demonstrate aptitude and suitability in a previous role.
- Experience a CRM System.
- Knowledge of: engineering design (CAD) and manufacturing processes and associated software would be a distinct advantage.
- Experience of using social media for business.
The Professional Individual
- High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
- Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
- First rate interpersonal skills and approachable nature
- Excellent command of language both written and verbal
- Excellent telephone manner
- Has a passion for technology and always aspires to learn more
- Understands how to offer value to a customer
- Willing to learn fast and apply learning to meet organisational outcomes
- Wants to work as part of a team to bring collective success to the business
Excellent Opportunity. Permanent
Job Types: Full-time, Permanent
Benefits:
- On-site parking
- Work from home
Schedule:
Work Location: One location