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Kensington Mortgages Logo

Servicing Consultant - Customer Services

Id Job: 316a7a4

🏠 On-site
💼 Kensington Mortgages
📍 Remote
1 day ago
💰 25000 – 30000 GBP ANNUAL

Job Description

When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage.
Where high street lenders see black and white, we've always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it's an approach that can make a real difference to people who want to own a property.
It's what we call the Kensington Difference.
Overall Purpose of Job
Provide support and assistance to Servicing Agents, Specialists, Analysts, Investigators and Management to enable effective and efficient outcomes for customers. Complete all internal and external information/change requests for customers. Generating responses of a complex nature with regard to a specialised topic in an accurate and timely manner in adherence with policy, procedure and regulation. To act as a processing expert for both simple and complex tasks supporting improved business performance.
The Customer Services team interacts with our customers by telephone to provide them with information to address any inquiries they have about their mortgage or loan. In addition, they deal with and help resolve customer complaints. These customers can comprise of the mortgage or loan account holder(s) or their third party representative(s). The inquiries cover a variety of subject matters that arise from the time the account begins until it closes.
Key Accountabilities

Experience, Knowledge, Skills

Candidates will be effective at:

Your Opportunity
Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available so we try and support everyone however we can.
We also recognise the fact that people seek work. life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued.
If you want to make a Difference, apply now.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Schedule:

Work Location: Remote


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