Job Purpose
To maintain standards of service within the Drawing Office Two bar, with particular attention to guest satisfaction and cleanliness
Main Responsibilities and Key Tasks
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Ensures orders of food and beverage are served promptly in accordance with hotel standards
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To be fully proficient in pouring alcoholic drinks and preparing cocktails as set by hotel recipes
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To always ensure exemplary hospitality to the guest
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To be fully conversant with systems and ensure that all guest bills are posted correctly
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To ensure that every up-selling opportunity is acted upon
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Ensuring daily that the Department is prepared for standard service and all preparation is organised for current and following days
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To work to an agreed rigid cleaning procedure
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Act upon opportunities in and outside of your Department taking ownership to remedy guests and colleague needs.In the absence of your leader to take the responsibility to ensure the Department is run to the set standard
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To attend all relevant training as and when required
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To develop and maintain good working relationships with all departments in the hotel
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To report all maintenance faults to the Maintenance Department and follow the remedy through.Report any loss or severe damage to management
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To ensure minimal wastage within the food and beverage area
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To show willingness to take on additional responsibilities when necessary
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Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
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To ensure total standards relating to security are maintained with emphasis on the following:
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Beverage stocks
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Hotel equipment
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Keys
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Floats
- To have a thorough knowledge of and adherence to the law regarding the following company regulations:
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Licensing laws
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Fire regulations and procedures
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Health and safety regulations
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First aid procedures
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Food hygiene regulations
- To ensure that the company’s dress code and grooming policy is always adhered to
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To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/General Manager/Deputy General Manager
Hourly rate dependant on experience. Evening availability is preferable