Job Description
Location: Hybrid
Salary Details: Depending on Experience
Advertising End Date: 27 Feb 2023
About The Role
This is a really exciting, hands on role where you’ll be providing insightful data analysis and management information to support the Customer Operations directorate, as well as driving change for our Pay As You Go customers.
Through extracting and analysing data and root cause analysis you’ll be identifying areas for improvement within the Ecotricity’s customer journey, and the wider operational processes within the company, to ensure that we are always improving the level of service provided to our customers and creating greater opportunity for business growth.
You will also support monthly reporting along with projects and initiatives and work across different teams and collaborate with different stakeholders at all levels.
You will have specific targets and KPI’s to be met in line with the company vision which will be key to your personal development.
You will be working across workstreams and projects and functions or within defined pieces of work and with the business, to investigate, understand problems and deliver effective solutions. There are a variety of projects in the portfolio including core systems, improving our customer services, supporting monthly reporting and assisting with new compliance requirements and government initiatives.
You will take the lead on critical areas of focus for data quality and process improvement, organisational effectiveness, and customer experience and also take ownership from problem definition through to root cause analysis, solution identification, to benefits realisation, including the ability to identify potential causes, related issues, and managing key stakeholders and removing barriers.
- You’ll be working across workstreams and projects or within defined pieces of work and with the business, to investigate, understand problems and deliver effective solutions. There are a variety of projects in the portfolio including core systems, improving our customer services, assisting with new compliance requirements and delivering a seamless journey for our Pay As You Go customers
- Take the lead on critical areas of focus for process improvement, organisational effectiveness, and customer experience
- Ownership from problem definition through to root cause analysis, solution identification through to benefits realisation. Including the ability to identify potential causes, related issues, and managing key stakeholders and removing barriers
- Work across different teams and collaborate with different stakeholders at all levels
About You
- Enthusiastic and proactive, and comfortable in taking the lead across cross functional departments at all levels
- Curious and enjoy problem solving using proven methodologies and learning new ways to identify and manage improvements
- Experience of continuous improvement within an organisation
- Ideally have a strong energy background with an understanding of Pay As You Go processes
- Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas
- Skilled at coaching, motivating, and influencing people; an aptitude for being detailed and accurate whilst be able to have a holistic view to manage dependencies
- Highly motivated, with the ability to work on own initiative and deliver to tight deadlines
- Passionate about what they do and about making a difference
- Experience supporting the delivery of technology change, preferably in the utilities/energy sector or other regulated industry
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2022, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Job Type: Full-time
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Store discount
Schedule:
Ability to commute/relocate:
- Stroud: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stroud
Reference ID: 1567
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