Job Description
Mobile - Covering Harrods, Selfridges, Fortnum and Mason, Fenwick and Our flagship store at Burlington Arcade
As a Fragrance Specialist you are accountable for promoting the brand to existing and new customers within the stores in which you work; managing client loyalty to assist the stores’ business growth and development. You are also accountable for assisting in sustaining brand image and delivering 5-star customer experience.
Key Responsibilities
- Ensure you monitor and meet your individual target and key performance indicators each month
- Assist more senior managers to acquire accurate retail figures for their weekly report
- Maintain housekeeping and brand visual merchandising standards
- Ensure excellent customer experience is executed at all times, and handle customer feedback promptly and courteously
- Assist managers and stock control manager to maintain stock level and integrity
- Take full direction from managers and respond efficiently and promptly to requests and directions from them
- Develop a thorough product knowledge and an understanding of the stories behind the brand and brand image
- Maintain a professional image and attitude as a brand ambassador
- Develop clienteling and client loyalty
- Ensure that daily reports and monthly reports are properly completed and submitted on time
- Adhere to all policy and guidelines given by the company and the stores in which you work
- Ensure databases and customer profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations
Salary and On Target Commission
- From £25,000 per annum
- £10,000 OTE
Key Skills Required
- Effectively communicate with team and management
- Good time keeping
- Teamwork and co-operations
- Direct sales skills and clienteling
Benefits Included
- Uniform Allowance
- Fragrance Allowance
- Private Medical Insurance
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Private medical insurance
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
Application question(s):
- Are you about to work full time?
Experience:
- Luxury Fragrance Retail: 1 year (preferred)
- Luxury Retail Sales: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location