Job Ref: CRI1870
Branch: Crowne Plaza London Gatwick Airport
Location: Crowne Plaza London Gatwick Airport, Crawley
Salary/Benefits: Competitive Salary - dependant on experience
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 20/01/2023
Closing date: 05/03/2023
The Operations Manager is an exciting and key role within the hotel operation. Joining a well settled team, you will have overall responsibility for ensuring to coordinate with all HODs to ensure that all guests and visitors have an exceptional and personalised service experience during their entire stay at the hotel.
You will be responsible for managing the hotel operations team to ensure they deliver an excellent guest experience. This includes Front Office, Food Beverage, Kitchen, Housekeeping, and Maintenance. The key responsibilities will be performing the following tasks to the highest standards:
- To oversee the day-to-day operations and management of the hotel, working alongside HODs to ensuring that the delivery of hotel targets and brand standards are followed consistently.
- To translate business strategy into tactical actions and targets.
- Maintain Crowne Plaza / IHG brand standards and procedures, ensure outstanding experience for all guests.
- Optimise all sales opportunities.
- Deputise in the absence of the General Manager
- Provide excellent leadership to the team, support and guidance to all reporting HODs as and when required.
- With the relevant HOD, ensure hotel compliance with regards to Health, Safety, Licensing and Employment.
- To lead and implement a culture of safety at work including all obligations related to HS as instructed by the brand and company
- Translate strategic business plans into considered and achievable actions.
- Communicate effectively at all levels both verbally and in writing.
- Lead and manage senior level meetings as and when required.
- To ensure effective succession planning is carried out and that regular job chats and performance appraisals take place.
To be successful in your application for the positions you will possess the following:
- You are a true people’s person, an excellent leader with passion to delight our guest with amazing service.
- You will be able to analyse finances and operations with a thorough and methodical approach.
- You will have strong motivational skills, commercial know-how, proven people management abilities and an outgoing personality.
- You will have the ability to remain calm during challenging situations, in a very fast-paced environment.
- You have a good working knowledge of food and beverages, licencing regulation, health safety and rooms operations.
- You are a great leader and strive to develop and motivate the team.
- Previous experience as Operations Manager in a large hotel operation would be preferable.
- Your focus will be service orientated, proactive and decisive.
- You will have strong operational experience, both in rooms division and FB operations, preferably in minimum 4 star branded hotels.
- You must be able to demonstrate leadership, team management, financial awareness, excellent business acumen and brand awareness.
What we offer you……
- Fantastic room discount within The Crimson hotels and across the worldwide IHG brand of hotels, and 50% off food and beverage in our hotels
- Additional annual leave day for your birthday
- Access to Private Healthcare Plan (financial assistance towards the cost of healthcare)
- Complimentary refreshments and freshly cooked meals whilst on duty
- Free car parking on site
- Team recognition awards
- Pension scheme
- Employee introduction scheme
- Sales Champions bonus scheme
- My Crimson Rewards scheme (discount shopping and wellbeing)
- Superb training appropriate to the role
Eligibility:
- In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
- Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The Crowne Plaza London — Gatwick Airport is in a prime location for business or pleasure, a 3.5-mile drive from Gatwick Airport – offering on-site hotel parking – and within walking distance of Crawley town centre.
Comfortable, well-furnished and with a choice to upgrade to our luxurious Club Rooms, all rooms offer WiFi and all of the amenities to ensure a great stay. The impressive dining options include the Cube Restaurant with a varied menu offering dishes from across the globe and Bar92 where you can enjoy a light bite in a contemporary setting. The hotel also offers purpose-built, beautifully designed conference facilities to accommodate up to 280 people with a variety of suites making it the perfect venue for meeting and events of all types and sizes.