Job Description
Do you love talking to people and consider yourself welcoming yet efficient.? We’re looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.
Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc).
As a Hotel Receptionist, your main role will be:
· Delivering excellent customer service to our 110 bedrooms-worth of guests
· Manage all requests we get from guests in a helpful & professional manner
· Contribute fairly to the teams workload on each shift to ensure seamless service for each guest
The ideal candidate will have:
· Previous hotel receptionist experience in a hotel environment using Opera PMS
· Excellent problem solving & multi-tasking skills
· Confidence, professionalism and an engaging personality
· Exceptional attention to detail & a passion for the industry
About the Hotel
Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork.
The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork. The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
· Group Personal Pension Plan
· Life Assurance
· Meals Provided on Duty
· Employee Discounted Accommodation
· Employee Discount on Food & Beverage and Hotel Restaurants
· Length of Service related holiday scheme
· Long Service Awards
· Employee of the Month / Year
· Recommend a Friend Scheme
· Subsidised Car Parking (if available)
.... as well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now!
Job Types: Full-time, Permanent
Salary: Up to £10.50 per hour
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
Reference ID: REC0422HDNIND