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Sporting Group Logo

First Line Support Analyst - (Sporting Solutions Helpdesk)

316a794

Wigan, England

Today

23796 - 27506 GBP ANNUAL

Sporting Group

London, United Kingdom

Andy Wright

Unknown / Non-Applicable

Company - Private

1992


Job Description

First Line Support Analyst – (Sporting Solutions Helpdesk)
Location: Wigan
The Background
The Sporting Group is one of the world’s leading names in sports betting technology and trading. The Group employs almost 300 staff, predominately at its central London HQ, and has two principal divisions, Sporting Index – a B2C operation, the pre-eminent sports spread betting company, and Sporting Solutions, a rapidly growing B2B operation which supplies real-time pricing and sports trading capabilities to sportsbooks around the globe.
This is an opportunity to work as part of the Sporting Solutions Helpdesk for the benefit of wholesale clients and core business. The primary responsibility will be to enhance the service to current partners from a First Line Support Analyst trading perspective, across a variety of mediums.

The Role
The First Line Support Analyst position is wide reaching in remit and has its fundamentals based in two key areas:
Firstly, the provision of first line, helpdesk support to wholesale partners subscribing to Sporting Solutions services. To monitor a variety of communication mediums used by wholesale partners such as Skype and email, adhering to several operational KPI’s, to ensure a high level of service through instantaneous response and support. The chosen candidate will be charged with raising more complex issues surrounding bugs and service modifications with relevant technical teams through in-house reporting software such as Jira and Slack.
Secondly, the individual will play a part in ensuring that ‘Operationally’, traders are given all the necessary technical support to ensure they can get their event and prices to market without incident. Within this framework, the chosen candidate will be responsible for monitoring and influencing the lifecycle of a sports event comprising; Event creation > Pre-match pricing > Market Monitoring > In-play trading > Settlement > Post event analysis/database records.

Your primary missions will be to:

The Person
Ideally, we would like someone with;

What we’re looking for

Job Type: Full-time


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