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Kingdom Housing Association Ltd

Customer Service Trainee

Id Job: 316a794

🏢 On-site
💼 Kingdom Housing Association Ltd
📍 Glenrothes, Scotland
🕒 2 days ago
💰 19321 – 22264 GBP ANNUAL

Job Description

About the Job

Are you 16 to 24 years old and looking to start a career in Customer Service?

We have an exciting opportunity for an enthusiastic, hard-working young person to train with us for 18 months within our Customer Service Team.

Our growing Customer Service Team is the first point of contact for our tenants and customers. We offer housing information and advice, deal with queries and complaints, take account payments and repair requests and process housing applications.

Working alongside the Customer Service Team, you will provide our customers with excellent customer service as well as gaining knowledge and experience in tenant engagement and customer communication, including communicating with our customers via our social media accounts.

About You

You’ll ideally study towards and gain a qualification in Customer Service and/or a Chartered Institute of Housing Level 2/3 qualification over the 18 month period. You will also complete the ‘Shelter: Housing Law and Advice’ qualification during your traineeship.

You’ll train through a mixture of work-based and college-based learning, gaining qualifications and valuable work experience in the field. Whilst there is no guarantee of a permanent job with us at the end of the traineeship, we think you’ll be in a great position to take the next step in your career.

To be considered for this traineeship, your 24th birthday must be before 1 September 2023

We Offer

How to Apply

You can apply online by visiting our website: https://www.kingdomhousing.org.uk/jobs/and click on the Kingdom Housing Association Vacancies link.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Job Types: Full-time, Permanent

Salary: £19,321.00-£22,264.00 per year

Benefits:

Schedule:

Work Location: Hybrid remote in Glenrothes

Application deadline: 12/02/2023

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