Job Description
Are you looking for the next step in your career? Do you want to help us grow our business? Join our team of Technical Support Personnel: you will enjoy a collaborative culture that empowers you to build a career you can be proud of!
Responsibility
The Technical Support Engineer is responsible for a wide range of tasks such as being responsible for Distributor, Dealer and end user support on the full product range and its applications, ensuring that the duties of a Technical Support Engineer, are fulfilled to a high standard and ensuring that you ‘lead by example’.
Leading (Expert Function)
· Providing a complete Engineering and Technical support on our range of milking machinery and Herd management systems
· Providing helpdesk support to our national and international distributor and dealer network on a 24/7/365 rota basis
· Maintaining accurate documentation and reports during and after site visits
· Analyse and Reports operational & functional issues on all Fullwood JOZ products and services
· Carry out commissioning of Conventional and Automated Milking Systems, in accordance with company procedures, throughout the UK and, when required, overseas.
Supporting (Support Function)
· Support R&D on issues resolution and testing of developments.
· Training on all Fullwood JOZ products and services in line with the company policy
· Assist in a supervisory or training role to help with the practical installation of new equipment on site and in a classroom environment.
Personal Traits & Skills
· High Performance attitude & drive; not wanting to be average in terms of personal development and achieving business results. Entrepreneurial attitude
· Equipped with strong and effective communication, interpersonal & listening skills.
· Positive, constructive attitude radiating energy and drive to accomplish goals & targets.
· Energy & focus to achieve - group - results in a professional manner.
· Self-starter; Able to work independently, preferably without supervision, but as part of the team.
· Creative & inquisitive; out of the box thinker
· Consulting & service attitude; a humble, but resolute behaviour
· Intrinsically motivated; eager to learn.
· Analytical; you can think strategically, and you can handle complexity.
· Assertive; not afraid to ask questions and to make mistakes.
· Capable of working with deadlines while ensuring high quality of results delivered.
· Representative, networker, eye for detail, able to make things happen.
· Equipped with strong ability to solve problems.
Background & Experience
Essential
· Electrical knowledge – HNC / Diploma level and certified to work on live equipment.
· Automation experience - PLC / Programming experience (e.g., Siemens)
· Mechanical skills – assembly and basic skills for assembling and fixing equipment.
· Experience within a similar position.
· Independent and solution focused.
· Willingness to travel regularly throughout the U.K and further afield.
· Ability to work independently with effective communication and interpersonal skills.
Desirable
· Experience in the agricultural sector, preferably dairy industry.
· Experience in hydraulics.
· Experienced in a classroom/ online training.
· Experience in Agricultural software programs.
· Knowledge of an additional European language, preferably French speaking.
What We Offer
· A permanent, fulltime position
· 37.5 weekly working hours
o Monday – Wednesday 08:00 to 17:00
o Thursday 08:00 to 16:30
o Friday 08:00 to 12:00
· EAP System
· 25 days holiday + bank holidays
· Long Service Award Scheme
· Salary Sacrifice pension scheme
Job Types: Full-time, Permanent
Salary: £20,467.24-£44,826.17 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- Night shift
- No weekends
- Weekend availability
Ability to commute/relocate:
- ELLESMERE: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in ELLESMERE
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