Job Description
Job Description: Database and Customer Support Assistant
Company: Dietary Assessment Ltd
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Company Details
Founded by Janet Cade (Professor of Nutritional Epidemiology, University of Leeds) in 2017, Dietary Assessment Ltd are on a mission to reduce diet-related disease, globally. We specialise in providing our high-quality nutritional analysis software – myfood24® - to researchers, educators and healthcare professionals both in the UK and internationally.
myfood24® is a market leading online food diary platform that automates the diet tracking and analysis process. It is already used extensively for research into a range of health conditions including diabetes, some cancers, and motor neurone disease. We have recently developed an eHealth solution that aims to help healthcare professionals and their patients reduce and better manage diet-related diseases by improving dietary habits.
Underpinned by robust methodologies and at the heart of our unique diet monitoring platform is the myfood24 database. Meticulously created by a team of experts, and never crowdsourced, it has been developed to reflect the vast range of food and drink products available to consumers, including supermarkets, coffee shops, fast food outlets, and restaurant chains. Not only does our core UK database contain over 115,000 products, but it also has corresponding nutritional information for over 100 nutrients, vitamins and minerals, making this a database like no other!
As our Database and Customer Support Assistant, you will use your nutritional knowledge and new technologies to improve and expand our food and nutrient dataset in response to customer feedback and requests. You will also have the chance to work directly with customers as well as new prospects looking to find out more about myfood24.
Office location: The Company is based in Nexus, Leeds, UK – a collaborative hub for innovation on the University of Leeds campus. However, flexible and remote working options are available.
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Role Outline
This is an exciting opportunity to join an expanding and innovative team with the potential to grow alongside it. This role will report to the Database Manager and support the effective development and management of the myfood24 food and drink database, including responding to queries, building relationships with customers, and managing associated materials and testing protocols.
The role will also provide support to the Customer Support Manager, by ensuring general customer enquiries are dealt with promptly and effectively, either directly by you or by escalating to another member of the team.
Due to the emerging nature of the company, the needs of the business can change quickly and therefore you will need to enjoy working in and adapting to a fast-paced environment.
Activities will include:
· Responding to customer database requests and sourcing, adding and refining new products and sources as needed
· Using a semi-automated approach, mapping micronutrient values from food composition tables to appropriate branded food and drink products to build a more complete nutritional profile of the products held in the myfood24 databases
· Creation and updating of customer-facing materials, such as user manuals and help videos
· Daily and weekly testing of various areas of the myfood24 dataset, both UK and international
· Customer support, including dealing with requests from customers and generally maintaining good relationships with customer contacts, and other day to day customer administration tasks
· Responding to enquiries from organisations interested in using myfood24
· Support for administrative tasks such as reporting and documentation
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Qualifications, skills and experience
The successful candidate will need to demonstrate that they have the following qualifications, skills and relevant experience.
Qualifications:
· Educated to degree level or higher in Nutrition or related discipline, or equivalent professional experience
Skills:
· Knowledge and familiarity of UK food types, culture and preparation
· Good IT skills, with familiarity of data management software packages (e.g. Access) desirable
· Self-motivated and resourceful, with a professional approach to work
· Effective organisational and time management skills, with the ability to manage workload and conflicting priorities, and work to tight deadlines
· Excellent communication skills, both written and verbal
· Ability to manage a task list and use your own initiative whilst working independently and without direct supervision
· High level of accuracy and attention to detail
· Ability to develop and maintain good working relationships with a diverse range of people/stakeholders
· Team player who is keen to support and learn from others
Experience:
No prior work experience is necessary; however, experience of the following would be highly desirable:
- Collating and analysing data from a variety of sources
- Coding, ideally in Python
- Experience in a customer facing role
- Managing confidential information in an appropriate manner
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Key Terms
Position: Full time
Salary: £21,000 – £24,000 p.a., depending on experience
Pension: 5% employer contribution – increasing after 3 years of service
Health: Westfield Healthcare plan
Annual Leave: 25 days (increasing 1 day/year after 3 years’ service up to 30 days) plus bank holidays.
Start date: ASAP
To apply for the role, please apply by 16th February.
Job Type: Full-time
Salary: £21,000.00-£24,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
Application question(s):
- Are you educated to degree level or higher in Nutrition (or a related discipline), or do you have equivalent professional experience?
Education:
Work Location: Hybrid remote in Leeds
Application deadline: 16/02/2023
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