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We are currently recruiting for a Soft FM Manager to actively promote a culture of service excellence within all services ensuring that customer expectations are met or exceeded and the agreed contractual specifications are achieved.

As the Soft FM Manager you will ensure that employee relations are continually maintained in a positive nature through the application of company procedures in terms of communication, training and leadership practices.

• To provide direction and guidance to all staff within the services and to ensure they are able to carry out their role effectively.
• To create, maintain and enhance effective working relationships with all major stakeholders (colleagues, patients, visitors & Clients Staff) in line with best practice, in order to ensure satisfaction with our service & to demonstrate commitment to our long-term presence with the Trust.
• To manage and maintain an effective level of resource to meet service demand while meeting the required financial targets.
• To manage and evaluate objectives and targets for the service as outlined in the business plan. To compile and prepare financial plans, budgets and forecasts and service related business cases within specified time frames as per Company policy and procedure.
• To ensure that quality monitoring, activity reporting and performance monitoring is fully and properly implemented and maintained as per Company policy and procedure.
• Ensure you understand and comply with all relevant current legislation as set out in Company and Trust policies and procedures and the related documentation, including the Employee Terms and Conditions Handbook, Employee Health, Safety and Environmental Handbook and Security procedures.
• Conduct yourself in a professional manner whilst on Client and Company premises.
• Conduct regular team meetings and as required, performance reviews, job chats, return to work discussions and accident and other investigations.

• 2 years experience in Healthcare management
• Good general education
• Experience of risk management
• Experience or proven ability in working and leading in teams/own initiative
• Experience of client liaison and negotiation in service sector preferably health service
• Basic Knowledge of the operation of the National Health Service and patient care
• Knowledge of Health & Safety Legislation – minimum Level 3 in H&S
• Ability to communicate both written and verbal to senior management level.
• Ability to plan and effectively execute projects meeting required target dates.
• Ability to solve problems in an effective manner.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.