Celtic English Academy is a friendly and welcoming English language school in the centre of Cardiff, which takes pride in its small class sizes, great teachers and wonderful support staff. We offer a range of beginner to advanced level English language courses for international students including, but not limited to; General English, IELTS Exam Preparation, Cambridge Exam Preparation, Teacher Development Courses, One-to-One lessons for adult students, and bespoke packaged programmes for both adult and young learners.
Each year approximately 1000 adult students with an average of 11 weeks stay study with us from up to 50 different nationalities. We accommodate 150 - 350 students at any one time and we strive to always have a motivating and student-focused environment where we can offer a great service to all that study with us.
Job Title - Project Officer
Salary £22,000.00 Per Annum
Closing Date 03/03/2023
Full Time
General
- Assisting line manager in managing enquiries on projects such as ReACT funding, Trinity LAF and Taith, following-up and converting to sales.
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Conducting market research for new opportunities with line manager's guidance
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For Taith, ensuring that all marketing materials adhere to ours and Taith's Welsh language policies
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Supporting the line manager in developing strategies and contributing to the whole Celtic team when undertaking larger scale projects or operations
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Supporting with any events, local marketing or wider initiatives as identified by the team.
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Regularly gaining Taith student testimonials and reviews to enhance CEA's reputation and share positive customer stories.
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Awareness of CEA's branding, tone of voice, mission and vision, to ensure consistent and appropriate messaging across all methods of communication.
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Occasional minute-taking responsibility with departmental meetings
Taith
- Assessing applications for Taith funding, following the given rubric and marking criteria with line manager's guidance
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Booking Taith trips, including flights, accommodation, tuition with IALC providers and insurance
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Communicating with outbound Taith participants and liaising with relevant members of staff and individuals for inbound trips
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Arranging pre, during and post departure cultural awareness training with academic department
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Arranging and managing buddy systems for Taith participants, as well as wellness and drop in sessions
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Ensuring relevant reporting tools for Taith are kept up to date, in a timely manner
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Record keeping for Taith, following the Taith guidelines
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Ensuring that relevant staff have the relevant training to be involved in Taith, both overseas and in Wales
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Support the Line Manager and the CEO with stakeholder development related to Taith including but not limited with IALC partners and local schools in Wales
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Support the Line Manager in applying for further Taith funding
Welfare and Safeguarding
- Upholding the Academy's Health and Safety policy
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Following correct welfare policy and procedures, including the safeguarding of under 18s. This includes but is not limited to:
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Ensuring safer recruitment practices are being followed
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Ensuring that the Safeguarding policy is known to all adults related to the school (including homestay providers, taxi drivers, seasonal social activity staff and group leaders)
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Following regular Prevent and Safeguarding training
Professional Development
- The post holder will be responsible for their professional development through on-going training as provided by the company or elsewhere subject to the Company's approval.
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Actively participating in job shadowing
Data Protection & Confidentiality
- The post holder must maintain the confidentiality of information of students, staff and business following the General Data Protection Regulations 2018 and subsequent amendments. All employees must not, without prior permission, disclose any information regarding students or staff
Equal opportunities
- All employees must fully understand and practise the Academy's Equality & Diversity policy, being particularly aware of religious, cultural and linguistic differences of students and employees
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The post holder must at all times carry out his/her responsibilities with regard to the company's Equal Opportunities Policy, as outlined in the Employee Handbook
Health & Safety at Work Act
- Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974), and subsequent amendments, to ensure that agreed safety procedures are carried out to maintain a safe working environment for students, visitors and employees
Sustainability & the Environment
- Employees must understand the role the Academy and all it's staff have to play in environmental stewardship and in promoting the principles of sustainability in its business activities
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Employees are expected to follow the Environmental Policy and any procedures or requests that the Academy make to ensure a more sustainable business operation, which can be continually evolving and progressing
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The Academy holds a commitment to sustainable performance in the form of the Welsh Government's Green Growth Pledge and expects the full support of staff
Conduct and Performance
- The post holder is expected to follow the behaviours and best practices for working together and effective communications as found in the Team Charter
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The post holder is required to exercise professional judgement, skill and care to the best of their ability
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The post holder is required to conduct themselves to uphold the reputation of Celtic English Academy
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The post holder is expected to strive to achieve a motivational environment for colleagues and students
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The post holder is required to positively contribute to the running of the Academy
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All employees are expected to treat everyone associated with Celtic with courtesy and respect
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All employees must maintain the professional image of the academy with regards to punctuality, dress, teaching standards, etc
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All employees must deal with student concerns promptly and effectively, communicating needs to others as necessary
Essential Criteria -
- Maths and English at GCSE grade C or above
- Willingness to work towards a safeguarding level1, 2, or 3 qualification
- Computer literate with excellent knowledge of Microsoft Office including Word, Excel and Powerpoint
- Experience of giving a high standard of customer service
- Experience working in a customer facing (virtually or face to face) environment eg handling enquires or taking payments
- Experience in student or visitor administration, admissions, accommodation, travel bookings etc.
- Experience of reporting your own work and managing your own deadlines
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Excellent administrative skills
- Excellent time keeping skills
- Self-motivated, reliable, able to take initiative
- Ability to meet deadlines and able to multi task
- Effective at handling complaints, feedback and managing expectations
- Ability to work well under pressure during peak times
- Ability to work independently or as part of a team, sometimes with minimal supervision
- A level of English equivalent to C2 on the CEFR
- Ability to create connections and establish relationships with partners via email
- Friendly, warm and welcoming personality with a positive and open mind
- Able to be patient and calm under pressure
- Positive approach to receive feedback and a willingness to seek support or further understanding
- Ability to be patient with and adapt communication for customers with a low level of English
- Ability to work with the Ethos of the mission, vision and values of the organisation
- Ability to understand different people and perspectives of life experience, including cultural difference
Desirable Criteria -
- Welsh Speaker
- First Aid and or Mental Health First Aid valid certificate
- Any training related to pastoral care, safeguarding of under 18'sor student welfare of international students
- Enhanced DBS
- Working knowledge of Google Work and G-Suite programmes
- Knowledge of the Study-Visa application process
- Knowledge of the ELT or international education centre
- Knowledge of the Data Protection Act
- Knowledge of Visa regulations for British passport holders overseas
- Experience of compliance audits (relating to safeguarding and visa/identification documents)
- Experience of working in a fast-paced office, hospitality or administrative environment
- Experience of working with international students or customers from a wide range of cultures/countries
- Experience in using a CRM system or database for managing customer data
- Experience of complaint handling
- Experience of assessing applications, eg for scholarships, grants or similar