Job Description
Job description
About us
Concentrix is in the IT, Technology and Finance industries. Being part of our team, you are able to enjoy:
- Work from home
- Medicash Level 1
- Bupa health insurance
- Extra day off in your birthday month
- Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice
- Annual bonus potential
- Training program
Duties and responsibilities
- Drive customer retention and revenue growth for an established customer base
- Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partners
- Provide accurate weekly/monthly/quarterly sales forecasts
- Conduct monthly/quarterly consultative reviews and health checks analyzing business needs
- Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams
- Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business
- Create, develop, and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met
- Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner
Experience and Qualifications
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, experience of high volume calling
- Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
- Demonstrated ability to maximize revenue through best practices
- Demonstrated ability to maintain overall ownership and to function as single point of contact for Top Channel Partners
- Demonstrated ability to manage multiple priorities effectively
- Consistent track record of success with a passion for exceptional customer experience
- Innovative with an aptitude to learn and optimize new technology and data
Job Types: Full-time, Permanent
Salary: £25,000.00-£37,000.00 per year
Benefits:
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Language:
Work Location: Remote