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About the role

As Subject Advisor for Art and Design and Creative Media, you will play a key role in supporting teachers with our suite of Pearson qualifications in the UK and internationally. As the public face of Pearson, you will often be the first point of contact to respond to queries from teachers in schools and colleges delivering our GCSE and A Level Art and Design, BTEC Art and Design and BTEC Creative & Digital Media Production. You will also represent and feedback on teachers’ views internally across Pearson, being proactive to ensure that we anticipate teacher needs throughout the academic year.

You will be part of a friendly, experienced and supportive team of Subject Advisors (within the Qualifications and Assessment division of Pearson), who are the focus of expertise for each subject specialism. In addition, you will work closely with the extended qualifications team, including colleagues from the product, assessment, sales and marketing teams and will be a key contact for internal colleagues, representing the teacher perspective and subject knowledge required to ensure that our guidance, products, services and support meet customer needs.

Key Accountabilities

A key part of the Subject Advisor role is to respond to incoming customer queries across a range of channels - primarily using our dedicated email system, but also via our community pages, online meetings, social media or on the phone as required. You will also be proactive in keeping teachers informed, by writing email and social media updates, subject-specific guidance documents and community posts, as well as authoring subject- specific news articles for our website.

You will deliver live, (online and face to face) support sessions for teachers at various points throughout the year and support with other events and conferences as needed. You’ll build relationships and network with teachers, schools and colleges, and key stakeholders, understanding developments in education and assessment, and representing Pearson within this context.

During a normal working week, you might carry out some of the following activities:

• Monitoring social media for any direct messages needing a reply and promote any relevant qualification updates, forthcoming training or new resources.
• Respond to any incoming queries using our email systems. These are generally from teachers and Heads of Department, but might also include some questions from exams officers, tutors, parents or private candidates.
• Post, update and reply to comments/queries on our subject community pages.
• Write a subject news update and publish it on our website.
• Create presentations for a support session for centres, according to their needs and requirements.
• Draft the next monthly email update for teachers, including qualification news, training events and resources.
• Run or attend a network event online or face to face. and share teacher feedback internally for further action as needed.
• Capture teacher queries or feedback on themes as they emerge and review existing guidance documents.
• Create a short video to support teachers around a particular aspect of our content or assessment.
• Think about how we can proactively support teachers, for example by creating new resources to address frequently asked questions.
• Meet with teams across the wider business to share key teacher queries and concerns and to stay updated on internal developments that may need timely communication to our customers.
• Meet with the Subject Advisor team to share best practice, improve ways of working together and to ensure consistently excellent customer service across all subject specialisms.
• Attend and feed into qualification redevelopment meetings, for example for new specifications and assessment.
• Liaise with the dedicated subject specialist from the customer service team who supports teachers on the phone and live chat with queries (and with other internal colleagues as needed) to get their perspective on customer needs and to ensure they are fully up to speed with any developments.
• Stay informed of developments by reading relevant Department for Education and Ofqual updates, subject association news, social media, influencer blogs etc.

We are looking for people who display a range of these strengths and behaviours:

• A qualified secondary teacher with experience in Art and Design within a UK school and/or college and familiarity with qualifications and UK/international education systems.
• A confident communicator, who can deliver online and face-to-face training and can create clear guidance documents and support resources for teachers.
• A networker, who enjoys using social media to stay in touch with and share information with art and design teachers.
• A strategic thinker, who can contribute ideas to ensure outstanding customer service, to help retain market share and to promote our products and services.
• Able to work independently but also enjoys being part of a team of knowledgeable subject experts.
• To build close, rich relationships with customers and provide the best possible customer experience, focusing on customer voice to drive forward change and provide future improvements.
• Be an advocate for our students and learners, understand and represent student needs; take active lead in managing methods of working with students, undertake analysis and communicate findings to deliver solutions.
• Focused and organised - able to juggle multiple queries and workstreams in a timely manner.

Role location: This is a hybrid role and will allow for home working alongside at least 2 days per week at one of our UK based offices in either London, Oxford, Manchester or Hellaby, Rotherham.

For candidates further afield, there will be an expectation to visit the London office at least once per month.

Your Reward & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 10432