Position Snapshot
Business area: Nespresso
eCommerce Junior Webmaster
Location: Gatwick / London or York – hybrid working
Salary: £25,000 - £30,000 depending on experience + potential bonus + 12 flexible days in addition to holiday entitlement + free Nespresso machine and monthly coffee allowance + other fantastic benefits
This is a full-time permanent opportunity, but we are always open to discussing individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.
Position Summary
We have an exciting opportunity for anyone looking to take a first step into digital as a Junior Webmaster to join our digital team where you will be responsible for supporting and delivering both technical & optimisation guidance to drive operations of the eCommerce B2C & B2B channels (Website & Mobile) within a market or geographical region, by
- Ensuring eCommerce platforms across desktop, mobile and app deliver the best-in-class user experience to prospects and Nespresso members
- Supporting the execution of campaign operations, providing project support to all relevant stakeholders to ensure adherence to globally defined eMerchandising guidelines & optimization of the digital customer experience.
- Member of the team responsible for the overall eCommerce site and customer journey quality ensuring consistency across assigned touchpoints & timely execution of digital content.
- Supporting ecommerce team in guiding market's business & cross-functional teams to leverage ecommerce technologies by raising awareness on innovative tools & features
- Participating in the planning of the yearly digital activities on Nespresso eCommerce platforms in order to ensure that eCommerce, Customer & CRM roadmaps are taken into account within local ecommerce operation plan.
A little bit about us
We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines.
From sourcing through to recycling, sustainability is at the core of Nespresso’s business, which is why every cup of Nespresso coffee will be carbon neutral by the end of 2022. Nespresso sources 93% of its coffee through its AAA Sustainable Quality™ Program, with almost half also certified with Rainforest Alliance or Fairtrade. Nespresso capsules are created from aluminum, an infinitely recyclable material that is recirculated into the aluminum supply chain.
With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates 45 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit www.nespresso.com.
A day in the life of an eCommerce Junior Webmaster …
As an eCommerce Junior Webmaster, you will oversee the eMerchandising operations of the market's digital channels through the execution of the roadmap and optimize customer journeys across all digital platforms.
Key responsibilities will include:
- Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives
- Support team in monitoring eCommerce performance to ensure optimal market operations & platform management
- Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app)
- Support digital asset management to deliver global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
- Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines
- Coordinate with the Global eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms
- Leverage eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
- Leverage operational insights & global best practices to influence the optimization of campaign customer journeys and path to purchase
- Plan & support the implementation of eMerchandising activities in collaboration with Performance & cross-functional teams
- Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandising, catalog management, personalization, brand content, services & compliancy.
- Support the market's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
- Ensure an agile, bug free user experience on all digital platforms, following HQ eCommerce & Customer Brand guidelines
- Ensure prioritization of platform regression, championing needs of markets where necessary
- Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms
What will make you successful?
The successful candidate will bring web knowledge and experience and also have a proven track record in delivering user experiences in a digital/technical context. You will also have:
- Strong organisational or project management skills in a commercial environment
- Intermediate knowledge of digital media management & optimization
- The ability to deliver web-ready marketing materials based on predefined specifications & creatives
- Accuracy, reliability & vigilant attention to detail
- Be at ease with IT Technologies & architecture
- The ability to work under pressure· Accuracy and reliability
- Experience working in an agile environment (Trello - Stand Up - Sprints) a bonus.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.
Job advert posting date 24/02/2023
Job advert closing date 10/03/2023
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
Right to work in the UK
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.