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iConnections

Client Success Associate

Id Job: 316a354

🏢 On-site
💼 iConnections
📍 Remote
🕒 Today
💰 50000 – 53000 GBP ANNUAL

Job Description

· Delivering exceptional first-line technical and customer support to new and established clients via phone, live chat, and email

· Listening attentively to questions and concerns and responding promptly with a resolution, in accordance with company guidelines

· Maintaining a courteous and calm manner at all times to de-escalate stressful situations

· Multi-tasking by adjusting from one type of call, email, or chat to another without loss of efficiency, composure, or knowledge

· Taking detailed direction from leadership through remote communication over Microsoft Teams, email, video calls, and similar services conducive to remote work

· Practicing detailed database management relative to service engagements, including making specific written notes and records

· Performing data entry duties to assist customers with their account management

· Acting as liaison between the sales team and clients to ensure efficient and helpful service

· Assisting with various internal projects as needed

· Strong interpersonal skills required; must be extremely comfortable with client interaction and exhibit strong customer focus with the highest levels of professionalism and emotional intelligence

Job Type: Full-time

Salary: £50,000.00-£53,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Education:

Experience:

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