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BCS365

IT Helpdesk Support Technician Level I

Id Job: 316a344

🏢 On-site
💼 BCS365
📍 Uxbridge, England
🕒 Today
💰 24648 – 29006 GBP ANNUAL

Job Description

The primary responsibilities for this position are handling first level support in the Managed Services team. Respond, troubleshoot and generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security.

Essential Duties and Responsibilities

Create new cases in ticketing system: To obtain and evaluate all relevant information for service issues and requests, according to procedures.

Identifying and investigating users’ questions and problems and providing immediate solutions when applicable or

If escalation is needed, schedule for next level technical support.

Customer Focus

Required Professional IT Certifications and Experience

Monday - Friday, 8:00 AM - 5:00 PM

BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.

Job Type: Full-time

Benefits:

Schedule:

Ability to commute/relocate:

Experience:

Work authorisation:

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