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Podiatry Administrator

Job Description

We are looking for an enthusiastic and highly motivated administrator to join our friendly team within NELFT.

Our Podiatry Department is a forward thinking, busy service providing Podiatry Services to GPs in Redbridge & Waltham Forest. The population that we serve are both multi-cultural and diverse.

Administrative support to the Podiatry Service is provided by the Podiatry Administration & Call Centre.

Our client base is primarily high risk and we provide appointments in a variety of locations.

• Required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the area.
• Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
• Work without supervision and ensure urgent situations are addressed swiftly.
• Ensure workload is managed and prioritised appropriately ensuring deadlines are met.
• Use the electronic patient records system to enter client related information , referrals, care events, demographics
• Provide a high quality confidential and comprehensive administrative service supporting the Podiatry Service.
• To ensure that the Podiatry generic email account is monitored daily and actioned.

• Putting people first
• Prioritising quality
• Being progressive, innovative and continually improve
• Being professional and honest
• Promoting what is possible – independence, opportunity and choice

• Taking clear messages and passing them on promptly to the appropriate member of the team using their own judgement on urgency.
• Responsible for ordering stationery and other supplies via the electronic procurement system, receipting goods and chasing shortfalls
• Respond to frequent enquiries made by clients/staff, either in person or on the telephone, promptly and in a professional and courteous manner in line with Trust policy.
• Working competently within current procedures for own working practices and, where appropriate, contribute to the development and implementation of changes to improve own working practices/service, policies, procedures and guidelines.
• Liaising with IT, Estates and Stores teams to repair broken and faulty fixings and equipment
• To highlight any operational concerns regarding administrative systems so that they can be reviewed by the Podiatry Business Administration Manager.
• To ensure the Podiatry 18wtt is adhered to
• To effectively manage the Podiatry appointments on RiO ensuring that cancellations are filled & appointments are booked.
• To be able to diffuse any difficult telephone calls that may occur, without always having to escalate these to a manager
• Draft general correspondence on behalf of the service.
• Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
• Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact, or correspondence, within agreed time limits.

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