Job Description
Complex Needs Lead
Job type - Full time/ Permanent
Salary - £28,461 per annum
Hours -35 (plus 5 hours paid lunch breaks)
Working pattern - Monday- Friday 9am-5pm
Location- Homebased
Post will be primarily homebased with some expectation of travel across England and Wales primarily north of England/Midlands
Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers? We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who are we looking for?
A Complex Needs Lead to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
Some one with a good understanding of assessment and services for service users with complex needs including mental health and substance use. experience of assessment and advocacy. ability to deliver support and training to operational teams
Duties and responsibilities include:
-Support the improvement to the service offer to residents with complex needs in non commissioned housing in line with strategic objectives.
-Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required.
-Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements.
-Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure.
A full driving license and access to a car for business use is desirable for this role.
DBS check will be required for this role.
For details of the full role profile please click here.
For Details of Nacro's excellent benefits click here.
Apply Online
Job Types: Full-time, Permanent
Salary: £28,461.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
Reference ID: DS1970