Job Description
Please apply at www.pacificcatch.com/careers
Pacific Catch, Inc. is a West Coast Fish House dedicated to delivering high quality sustainable seafood with a unique perspective. From the day we opened, we have been mindful about where our ingredients come from and how to bring to life the vibrant flavors and feeling of the Pacific. That's why we're a community. This is how we connect - over food we can share. Overall, the tie that binds us is our mutual love of seafood and respect for the ocean's resources.
We currently have 12 locations around the San Francisco Bay Area and 1 location in San Diego! Including a brand-new location in Sunnyvale, accompanied by additional openings in Southern California in the next year!!
FOH Team Leader Benefits
1. Earn tips on top of your hourly pay!
2. 100% paid meals on all your shifts
3. Flexible scheduling
4. Generous Referral Program
5. Career Development Opportunities
Pacific Catch is proud to serve delicious sustainable seafood, accompanied by creative craft cocktails, and all with a touch of Aloha spirit!
Pacific Catch is committed to being a positive force in the communities we serve. We support local events and programs and work hard to control our environmental impact.
Ocean friendly restaurant: As a proud partner of the Surfrider Foundation, we believe in and support their efforts towards the protection and enjoyment of the world’s oceans and beaches.
Responsible sourcing commitment: As a member of the Seafood Watch program, we are committed to sourcing seafood from Environmentally Responsible Sources as defined by the Monterey Bay Aquarium.
OVERVIEW
Front of House (FOH) Team Leader
The FOH Team Leader will assist the General Manager with directing the daily operations of the FOH restaurant, ensuring compliance with the company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, and financial accountability. FOH Leaders will ensure that the highest quality food and services are delivered to each guest, every day.
RESPONSIBILITIES
- Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
- Provide direction, leadership and mentoring to all FOH staff during all shifts.
- Ensure fast, accurate service, with positive and polite guest interaction
- Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
- Conduct inventory and cash control procedures
- Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
- Handle guest complaints with professional and sincere attention
- Completion of daily, weekly, and monthly operational, administrative, and HR-related duties
EXPERIENCE & EDUCATION
- 4+ years of full-service restaurant hospitality experience, with 2 years in management
- You’ve managed other successful, high-volume restaurants in an innovative chain
- You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees
- Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets
- Understanding of a P&L statement, always looking for opportunities to improve sales or manage costs
- Holds themselves to high standards and expects the same from their team; leads by example
- Responsible Beverage Service Certification required
- Passionate about protecting our oceans and environment
PHYSICAL
- Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
- Must be able to reach, bend, stoop and frequently lift up to 25 pounds.
COMPENSATION
- $24.00 - $36.00 Per Hour
- This position will work an average of 5 hours of overtime per week based on company needs; the pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly.
SCHEDULE
This is a full-time, hourly position, work a 40-hour week, plus 7.5 hours of scheduled overtime.
TRAINING
Training will be provided by Pacific Catch, Inc. at one of Bay Area locations.
We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering extraordinary opportunity for personal and professional growth, a competitive package of unique and meaningful benefits and a fun and inclusive work environment where people feel cared for and valued.
Job Type: Full-time
Pay: $24.00 - $36.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Restaurant type:
- Casual dining restaurant
- Fast casual restaurant
Shift:
- 10 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
COVID-19 considerations:
Maintaining our Team Members and Guests safety is of the utmost importance to Pacific Catch, Inc.
Ability to commute/relocate:
- Santa Clara, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant management: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location