Job Description
Summary
The computer technician reports to the Systems Administrator and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as Systems Administrator as needed; pass more complex end-user problems on to the Systems Administrator. This individual will also oversee and help the Systems Administrator manage Help Desk operations.
Primary Responsibilities
- Establishes priority of IT tasks
- Computer set-up, maintenance & minor repair
- Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
- Perform routine maintenance schedule
- Troubleshoot network connectivity & performance issues as needed
- Diagnose computer problems to determine cause of malfunction
- Documentation & Inventory
- Track and record issues and project
- Maintain and update hardware & software inventory. Register and maintain warranty records
- Help Desk - focusing on the needs of internal support, track and resolve user problems Telecommunications
- Other duties as assigned
Qualifications & Skills
- At least 2+ years of hands-on experience working as help desk technician 2+ years of experience working in Windows based operating systems.
- Proven track record of current computer hardware and hardware repair work. Understanding of Network concepts and theory
- Knowledge of Terminal Server concepts and theory.
- Job planning, prioritizing and scheduling techniques
- Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
- Strong organizational skills and attention to detail
- Ability to multi-task, prioritize and respond with a sense of urgency
- Ability to document and evolve processes and procedures
- Self-motivated and highly responsive to internal users
- Ability to handle pressure effectively.
- While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 20-30 pounds
- Exercise sound judgment within established guidelines
- Establish and maintain effective working relationships with those contacted in the course of work.
- Ability to communicate effectively at a non-technical level
- Possess excellent customer service skills
Education
Bachelor’s degree in computer science strongly preferred but not required.
Job Type: Full-time
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Santa Cruz, CA 95060: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Help Desk Technician: 2 years (Preferred)
- Microsoft Windows: 2 years (Required)
Work Location: In person