What you’ll do
Inspiring the world to love great coffee and never serving a dull cup, doesn't just happen. It takes a little crafting, testing and fine-tuning. That's why you'll need a zest for life and a passion for customer service to be part of this exciting new partnership. Determined to turn every customer’s visit into a great experience, you will support your Store Manager to lead the team in upholding the highest standards, as you drive sales, deliver operational activities and manage costs in line with strict KPIs alongside delivering compliance with company health & safety guidelines. There’s also the employee lifecycle to think about, from recruitment and training through to your team’s ongoing development, ensuring they consistently deliver a well-run store, grow in their confidence and ability and deliver coffee experiences that are simply unbeatable. If you thrive on responsibility, you’ll love life at WHSmith.
What’s in it for you
You’ve got tried and tested skills so we’ll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you your career could really go places! You can expect some fab rewards, including 25 days holiday, generous staff discount & access to discounts with other retailers, annual performance related bonus, pension, access to our employee assistance programme and much more! There will be plenty of support along the way from both WHSmith and Costa training programmes.
Who we’re looking for
With a retail, hospitality or catering background, you will be experienced at supervisory or assistant manager level- ideally with knowledge of food health and safety- from a fast paced, customer- facing environment. You are in your element when inspiring a team, leading by example, rolling your sleeves up and helping out on the shop floor or making a coffee! With this approach, you’ll win the respect of staff at every level, getting the best from each individual and encouraging them to develop, to deliver outstanding success. You know that putting customers first is key to meeting targets and budgets, and you will be comfortable in delivering against challenging objectives & KPIs. If you’re drive is as high as the standards you’ll set, you’ll go far at WHSmith!
About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. At WHSmith we love progressing our people, so there are No Limits to where your career can go!