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Job Introduction

We are recruiting a Front of House Receptionist, based at Victoria Street working as part of a small reception team. You will be working in a beautifully designed, renovated building with a with a team that is supportive and friendly. Our client that encourages creativity in the workplace to enhance to customer experience.

If you are passionate about delivering great service, then we would love to hear from you.

This is a Monday to Friday role, 40 hours per week with shifts between 7.30am and 6pm.

Main Responsibilities

Responsibilities will include:

• Ensuring a seamless and personal guest journey
• Welcoming guests at reception
• Escorting guests to their booked meeting or dining spaces within the building
• Acting upon all requests that guests might have in an efficient, friendly and timely manner
• Handling external and internal calls in a professional manner
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Flexible and adaptable to providing ad hoc services as and when required
• Always acting according to Rapport and the client’s standards

The Ideal Candidate

The successful candidate will have an outgoing personality with a creative mindset, and is good at building relationships.

• have a passion to deliver excellent guest service in everything that they do.
• preferably have Front of house experience within a luxury hotel environment, premium airlines or a corporate business environment
• have great interpersonal skills and an outgoing and vibrant personality.
• have an excellent command of the English language, both in verbal and written communication.
• be highly organised and have an eye for detail.
• be able to work well under pressure and have the ability to act pro-actively and intuitively.

About The Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.