Job Description
We are looking to recruit a Health Club Receptionist to join the team at our Elevation Health Club within the Old Thorns Hotel & Resort.
As our Health Club Receptionist you will ensure the smooth running of the reception whilst welcoming our hotel residents and club members.
Main Responsibilities:
- To ensure members and guests receive a warm welcome to the club and that high levels of customer service are delivered at all times
- To maintain a thorough understanding of health club facilities, events, promotions and policies and actively promote these to guests and members
- To handle all telephone, email and face to face enquiries in a friendly and professional manner
- To process bookings and cash transactions
- To ensure revenue and banking balances are banked correctly
- To ensure the telephone is answered promptly and politely
Knowledge, Skills & Experience Required:
- Possess good communication skills and have a friendly and professional manner
- Great interpersonal skills with excellent standards of spoken English
- Be able to deliver a high standard of customer service
- Be able to work early and late shifts and weekends
- Be numerate and IT literate
- Be able to work under pressure
- An interest in the Health and Fitness industry is advantageous
Old Thorns is a four-star hotel resort in Hampshire. The hotel is easily accessible from the A3,Guildford and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.
Our Health Club boasts the latest Matrix gym equipment and our wet areas include a 20m swimming pool, tropical bubble pool, sauna, steam room, foot spas, heated loungers, bubble pool.
We offer a competitive salary, long service benefits, company pension scheme, training and development, free onsite parking, employee assistance programme, company uniform and gym membership.
Why Old Thorns?
At Old Thorns we know our success is a combined effort across all of our departments, our collaborative approach is what makes us stand out from the rest. We strive to provide the ultimate guest experience and are proud to have robust training and guest service coaching to ensure this seamlessly resonates with our guests.
We are proud of our legacy to internally train and develop staff, embracing opportunities that will benefit ongoing L&D and the organisation’s success. If you are looking for a long-term career, we have opportunities available with accredited training and apprenticeship providers support with inhouse coaching and mentoring to support employees in reaching their full potential.
What to expect?
All applicants will be initially reviewed by our Careers Team and then passed on to our Department Heads. If shortlisted, you will be contacted by a member of our Recruitment team. Successful applicants will be invited to an interview where you will have the opportunity to demonstrate your abilities and skills and ask any questions about the role and career opportunities available.
Job Type: Full-time
Salary: Up to £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Store discount
Schedule:
Ability to commute/relocate:
- Liphook, GU30 7PE: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you work a mix of early, late and weekend shifts?
- What is your salary expectation?
- Are you looking for full time or casual (zero hours)?
- Do you have an interest in health & fitness?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: HC Receptionist