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Telephone Booking Clerk

Job Description

We are looking to recruit a Telephone Booking Clerk for the Phlebotomy Department at Southend University Hospital. As a telephone booking clerk, you will be working independently in a small team. You will be assisting in the provision of an effective and efficient telephone booking service for our users. This involves the booking of phlebotomy clinic appointments in the various community clinics operated by Pathology First (part of SYNLAB UK) .There are also other administrative duties required within the post. The service helps patients who are unable to book online.

Successful applicants require IT skills including Word and Excel, excellent communication and interpersonal skills, a systematic worker, and can take responsibility for their own workload whilst complying with detailed processes and procedures.

The operational hours of the call centre are 0700-2000 with shifts within these hours and therefore flexibility is essential.

Essential Skills and Experience

• Good general education minimum English and Mathematics to GCSE level
• Previous experience working on the telephone in a call centre environment or experience of dealing with the public
• Good communication skills and a caring and professional attitude are essential, as well as the ability to work under pressure in all areas and deal with difficult situations.
• Ability to input and retrieve information on a computerised system.
• Attention to detail. Well-organised attitude, punctuality and ability to support colleagues in a busy environment.
• Work as part of a team, be professional at all times and be responsible for their own workload with good speed and accuracy.

Desirable

• Use of spread sheets/databases
• Previous Hospital patient facing experience
• Basic CPR AND First Aid

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.

Job Types: Full-time, Permanent

Salary: £20,764.00-£21,318.00 per year

Schedule:

• 8 hour shift

Application question(s):

• Do you have previous hospital patient facing experience?
• Do you have previous experience working on the telephone in a call centre environment or experience of dealing with the public?
• Are you able to work within 0700-2000 hours?

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: PFTBC1

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