Job Description
S&P Global Market Intelligence | Software Solutions
The Role: Product Education Analyst - Graduate
The Location: Manchester, United Kingdom
The Team:
Software Solutions (SwS), a business unit that sits within our Market Intelligence division, provides clients with industry leading software and services, covering enterprise data management, investment management, loans software and services and private markets solutions.
The Product Education function aims to elevate the level of knowledge of and engagement with our SwS products for both customers and internal colleagues alike.
The Impact:Our team is guided by the following principles:
Encourage desired behavior and guide users when and where they need it most, thereby increasing the likelihood of long-term product adoption Communicate the value of our products and their latest features through impactful product marketing High-quality, technical product documentation to support our users in the knowledge transfer and application of our products Help our users build credibility and confidence by validating their expertise with an industry recognized credential Continuously raise awareness of our SwS products with all colleagues through a series of effective, internal learning paths and courses
What’s in it for you:
In your first 12 months of the role, you will specialize in one of our Software Solutions products, assisting the Product and Technical Writing teams in the creation of product documentation, release notes, user stories and additional materials to enhance the learner experience and increase product adoption.
Following that you will have the opportunity to contribute to product education initiatives across all Software Solutions products, including activities such as the onboarding of content onto our online knowledge bases, the continuous expansion of our dedicated Learning Management System (LMS), and maintenance of our AWS-hosted training environments.
If you have a passion for learning, continuous development and the aforementioned activities pique your interest, then this role is for you.
Responsibilities:
Support product teams in the creation of technical documentation
Create user stories that engage our customers with new feature releases in order to drive product adoption
Design learning resources (learning pathways, courses, videos, webinars etc.) that inform users on how to get the most out of our products
Collaborate with key stakeholders to onboard new help articles to our online knowledge base
Contribute to the expansion of the learning catalog on Learning Management System (LMS) and publicize its uses for external customer education and internal onboarding
What We’re Looking For:
We seek candidates with diverse backgrounds and ideas with a desire to learn and thrive. We will provide you with a variety of experiences to help you identify your strengths develop highly transferable skills and align you to a successful career path for a bright future at S&P Global.
To be an ideal fit for the role, candidates should demonstrate the following education, skills, eligibility, and experience:
Bachelor’s Degree in Information Systems, Computer Science, Business or equivalent
Passion for learning and continuous professional development
Keen interest in financial markets
Strong critical thinking, writing and problem-solving skills
An ability to learn and adapt quickly in a rapidly changing environment
Capable of building strong working relationships in a collaborative setting
UK Eligibility
We’re now hiring for 2023 full time roles. We’re looking for final year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2023.
To be eligible for our UK Graduate positions you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider those that are relevant to you.
How to apply
Submit your online application, which should include your CV, along with a short cover letter/motivational statement in one attachment (we suggest around 300 words). We want to hear more about you; why you’re interested in joining S&P Global, and why you’re interested in being considered for the role/s you have applied for.
Application and assessment process
The assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you.
Stage 1
Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated.
Stage 2
Screening stage. In most locations, this screening stage will be in the form of a telephone interview.
Stage 3
Final stage
The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 282423
Posted On: 2023-02-16
Location: Manchester, Manchester, United Kingdom
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