Job Description
Customer Service/Projects Executive (Hrs M>F Between 8am-6pm)
Reports to: Projects Manager
Salary: £23,00–£26,000 - DOE
Hours: Between Hrs M>F Between 8am-6pm)
Location: Leeds (Close to WhiteRose Shopping Centre)
About us:
Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.
At Lily, we take great pride in what we do, and we are always looking for people that represent our core values of Passion, Performance and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going places – so the only question left to ask is, do you want to come with us?
About the Department/Team:
The Project's team is the Heartbeat of our business, they are collectively responsible of managing the end to end installations process and lifecycle, ensuring all orders are placed and assigned correctly, providing the client with the highest level of service and communication on the progress and completion stages. Arranging and communicating with our network of field engineers to ensure they have the correct kit on site to undertake the work planned. A strong work ethic runs through the team, each team member is hard working and understands the part they play in the success of the team and the wider business.
Responsibilities:
To manage and own customer projects from inception through to completion ensuring regular feedback and updates are provided to the customer via email and telephone.
· Own/manage end to end customer order to delivery completion lifecycle
· To liaise with Engineers throughout the day, obtaining progress reports
· To develop a good working relationship with Engineers and Internal Departments
· Sourcing and raising part requests to be ordered
· Liaise with carriers and suppliers to place orders for all voice and data products.
· Utilise various portals for the different products and suppliers.
· Record accurate details on CRM package and aBILLity billing system and any other internal systems as required
· To cover team members duties as and when required.
· Adhere to Key Performance Indicators (KPI's) and objectives as defined.
· Status check all outstanding work daily.
· Liaise with internal departments to ensure smooth delivery of all services
· Provide excellent client relationship/service support at all time
· Dealing with first line enquiries via email/telephone.
· Log support cases both internally and with external suppliers
To maintain the highest standard of professional conduct at all times with internal and external customers and colleagues
- To be committed to the principles and practice of Continuous Professional Development and to undertake additional training to meet individual and organisational needs.
- To follow Health & Safety procedures laid down by the Company in order to ensure the safety of you, your colleagues and others.
About You:
We are looking for someone who loves speaking to customers and enjoys providing a fantastic customer experience. Having excellent time management is significantly important as you will need to manage your workload effectively in a busy environment.
At Lily, there’s a huge focus on getting things right first time so having excellent attention to detail is highly regarded.
Qualifications and Technical Skills:
- Excellent Time Management
- Ambitious and driven
- Exceptional Organisational Skills
- Ability to manage workload
- Excellent Planning Skills
- Attention to detail
- Proficient in Microsoft Excel and Microsoft Word.
- Experience in the industry is preferred, as a result you of this you will have a greater understanding of the roles and responsibilities you will be performing daily.
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Additional leave
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Halifax, West Yorkshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
Work Location: In person
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