Job Description
YPP is a young, vibrant and fast-growing business based in Leeds, with an ever-growing property portfolio that spans across the UK. Over the past 10 years we have helped thousands of students and professionals find their perfect home. Whether it’s for just one year or even five years, we’ve helped tenants from over 80 countries across the world.
Over this time we’ve grown into one of the biggest luxury accommodation providers in the North. Our teams have over 15 years of experience and we take pride in being able to talk over 13 languages across our sites!
If you are an enthusiastic individual and are keen to develop your skills whilst working as part of a dynamic and diverse team, YPP is the place for you. We value honesty, integrity, and hard work as key principles in our team members. In return, we provide our employees with the tools needed to develop their skills and progress further, based on their strengths and interests.
We are looking for a Lettings Consultant, who will be based within our Manchester office. We have big aspirations for the future with our largest development to date just getting underway and this role is a great opportunity to join the #yppfamily!
Job title: Lettings Consultant
Location: Manchester
Terms: Full time; Monday - Friday; 9am - 5.30pm
Salary/rate: £23,000 - £25,500 per annum dependent on experience
About the Role:
YPP are not the same as any other letting agencies, who mainly focus on sales. We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.
As a Lettings Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements.
You will report to the Senior Lettings Consultant or Lettings Manager, whilst closely working with our other consultants, the maintenance and marketing teams.
Not every working day is the same in this exciting business!
Daily Duties Include:
- Meeting and greeting customers;
- Assisting customers with their enquiries face to face or over the phone;
- Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);
- Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;
- Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers;
- Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
- Communicating with tenants on end of tenancy costings;
- Setting up inventories through Hive & conducting mid-term inspections;
- Using Reapit to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies;
- Registering deposits using the deposit register and sending out the deposit T&Cs and PRS;
- Communication with tenants via letter, email and phone;
- Setting up & delivering Section 21 notices;
- Providing improvement feedback to managers throughout the company;
- Setting up parking spaces agreements and arranging ticketing for illegally parked cars;
- Supporting and actively participating in receptionist & customer service reps’ tasks when needed;
- Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)
- Conducting inspections when complaints are received, for example suspicion of smoking, noise, pets;
- Handing out move in/out packs & keys and checking all relevant documentation in on file;
- Any other administrative tasks; and
- Working monthly targets.
Essential Requirements:
- Minimum GCSE grades C or above in maths and English or equivalent.
- Good working knowledge of Excel, Word and PowerPoint.
- Full clean driving licence.
- Previous customer service experience.
Desirable Requirements:
- Multilingual.
- Previous experience in a Lettings / Property related role.
Job Type: Full-time
Salary: £23,000.00-£25,500.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Lettings Consultant