Job Description
Supervisor Retail
Established in 1985 with a single store in Chester, Tessuti has since grown rapidly with stores opening across the United Kingdom, including iconic cities such as Liverpool, Manchester, Glasgow and Leeds. Tessuti is a modern premium fashion destination, housing over 100 men’s and women’s designer collections from established fashion houses and up-and-coming designers. Our curated selection of premium fashion brands is available both online and in-store.
Role Overview:
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquires, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order to maximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
- Retail Management experience would be advantageous
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
Training & Development
- Encourage personal progression throughout your store
- Provide assistance with the induction and training of new starters.
- Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Skills/Experience/Knowledge Needed
- Retail Supervisor experience would be advantageous.
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
Benefits
- UK/International career progression.
- Competitive salary.
- Company discount.
- Company pension.
Also due to the volume of applications we may not be able to respond personally to all applicants.
If you haven’t been contacted directly within two weeks of the vacancy closing date your application has not been successful on this occasion.
Please add your details to our talent bank and we will keep you up to date on all our new vacancies.
Job Types: Full-time, Permanent
Benefits:
Application question(s):
- What attracted you to this role?
- How is your previous experience relevant to this role?
Experience:
- fashion retail: 1 year (required)
Work Location: One location