Job Description
We are on the look out for a Bookings Coordinator to join our ever growing, award winning, fleet management team.
This role will be to manage and lead a team of technicians so as to provide an efficient, quality and cost-effective service and ensuring that relevant KPI’s and financial performance and control measures are achieved in line with agreed budgetary and performance levels.
Role & Responsibilities
- Plan work to ensure engineers are productive to reduce downtime and control fuel usage.
- Record all jobs on the engineer’s planner and internal systems
- Ensure job cards are produced for invoicing
- Chase and confirm vehicle service bookings in line with the schedule and SLAs
- Provide high level updates to customers
- Deal with any escalations
- Ensure all KPI’s are delivered including ETA, parts spend, re-attendance for jobs, Service logs
- Ensure our performance targets are met at all times and exclusions are submitted monthly
- Ensure timesheets are completed and submitted for all engineers
- Ensure all daily checks to vans and equipment are carried out
- Manage the holiday planner in line with seasonal requirements
- Will be required to take escalation calls outside of normal working hours in the Service Manager’s absence
- Complete return to works for all engineers and offices team members is Service Manager’s absence.
- Support with health and safety, for example; site audits, near miss reporting, distribution of toolbox talks and general housekeeping
Skills & Experience
- Professional and excellent communicator
- Workshop/refrigeration experience is desired but not essential
- Administration experience including all Microsoft suites
- Ability to manage multiple priorities and be proactive, adapting to short notice requirements
- Strong organisational skills
- Experienced in team management for daily and route planning
- Good knowledge of transport industry
- Driving Licence
Job Types: Full-time, Permanent
Salary: £28,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Work Location: One location