DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
DHL Express is ranked #1 UK Best Place to Work in Europe and a Global Top Employer (for the seventh consecutive year).
As an On-Site Operative for DHL Express, you will be required to maintain, develop and enhance customer satisfaction and loyalty by ensuring the provision of quality service in support of the customer’s requirements. The post holder will raise the profile of DHL within the customer-company, maximising all business opportunities and adding value to the business partnership and relationship.
Facilitate general enquires, such as special packaging requests, in conjunction with the appropriate DHL function and where legitimate obstacles are identified, research and recommend alternative service solutions.
Scan and record each shipping label utilising DHL technology to reconcile/record received shipments Vs Manifested data
Facilitate third party or inbound movement requests in order to support the client organisation in all aspects of the service network provided by DHL
Ensure development of procedures, work methods and manuals as user friendly as possible and up to date with all information relevant within the On Site User Manual
Liaise directly and in a timely manner with internal/external customer to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.
Attend periodic meetings with the client organisation to review performance and ad hoc meetings with client organisation users in order to manage special requirements
Provide daily updates on service performance to the client organisation, so as to ensure all relevant parties possess the necessary information to perform their functions. EG Natural disasters which may impact Transit Times