We are looking for a smart, driven Product Support Analyst to join our expanding Client Success/Product Support
team. You will work with our growing, international client base (UK/Europe) to help them to improve their
businesses. You will build your experience in SQL, PowerBI, and basic coding to help troubleshoot App/code errors,
drive product quality, manage financial data integrity, and manage client communication and expectations. This will
result in you contributing to high Client/App Happiness Metrics.
You will be
- Working with leading FMCG multinationals across multiple industries e.g. alcohol, soft drinks,
pharmaceuticals
- Solving App problems through slick delivery of 1st line and 2nd line support
- Contributing to high Client/App Happiness metrics through meeting all estimated time of delivery and
Service-level agreements (SLAs)
- Triaging tickets to ensure client issues are resolved quickly
- Monitoring integration, extended platform, and core app and raising issues to relevant teams
- Improving financial data integrity by carrying out data quality checks
About You
We need someone who can show us that they have a passion for making a difference and having an impact from the
word go. This is an entry-level role with a preferred degree in IT or Science, Technology, Engineering, and
Mathematics (STEM) related subjects. You’ll be comfortable manipulating large data sets, be able to highlight
issues/errors internally and to the client. You’ll be willing to offer help, listen actively, and communicate with clients
effectively. You’ll love to problem solve and be able to juggle competing priorities to work to deadlines. Finally, you
will enjoy working in a fast-paced and challenging environment, in a role with lots of variation.
Benefits
This role offers a competitive salary of up to £34,000 per annum depending on skills and experience. We offer
flexible working so, you get to choose how and where you would work best, while keeping in touch through
quarterly away days, monthly team events and meet ups. We are committed to building the capabilities of our teams
so invest significantly in this, offering opportunities for both personal and further professional development. For
further information about benefits, please visit our Website.
About Acumen
Acumen find a better way through smart revenue management for consumer brands. We do this through the
deployment of our award-winning applications and delivery of our game changing consulting services.
Acumen in 2021 – A Place Where Team Means More Report
Great Places to Work 2021
Apply
To apply, please send us your CV to [email protected]
Acumen is an equal opportunity employer that is fully committed to treating all of its employees and job applicants
equally. We value and respect individuality and all the diverse ways of being; and do not discriminate on the basis of
race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability
status.